486804139-12-19-2025-21-AS-VBEI-DPVU9C-20251231142254

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 486804139
Report Date: 12/19/2025
Date Signed: 12/19/2025 03:12:58 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/15/2025 and conducted by Evaluator Ali Deniz

COMPLAINT CONTROL NUMBER: 21-AS-20251015124926

FACILITY NAME:	SOLANO HOUSE		FACILITY NUMBER:	486804139
ADMINISTRATOR:	COUNTA, WENDI		FACILITY TYPE:	735
ADDRESS:	2251,2261,& 2271 S WATNEY WAY		TELEPHONE:	(707) 920-2831
CITY:	FAIRFIELD	STATE: CA	ZIP CODE:	94533
CAPACITY:	32	CENSUS: 0	DATE:	12/19/2025
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Administrator, Wendi Counta		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Unqualified staff are providing care and supervision to residents in care.
Administrator or designee are not on the facility premises the number of hours necessary.
Staff are financially abusing residents in care.

INVESTIGATION FINDINGS:

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At approximately 01:30PM, Licensing Program Analyst (LPA) Ali Deniz arrived unannounced to deliver the complaint findings regarding the above allegations and met with Administrator, Wendi Cunda.
During the course of the investigation, the Department requested and reviewed documents, conducted interviews, and made observations. The following allegations were investigated, “Unqualified staff are providing care and supervision to residents in care. Administrator or designee are not on the facility premises the number of hours necessary. Staff are financially abusing residents in care.”
The complaint alleged that the Administrator did not possess the required qualifications, that staff lacked adequate training to provide care, that the Administrator was not present the required number of hours, and that staff were financially benefitting from assisting residents with real estate–related matters.
LPA reviewed staff files, training records, and the Administrator’s personnel file. A review of the Department’s Active Administrator Certification list confirmed that the Administrator holds a valid Adult Residential Facility (ARF) Administrator Certificate (#6013654735, expiring 09/29/2026) and has over 20 years of experience in the administrator role.
Continued on LIC9099-C page...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Ali Deniz
LICENSING EVALUATOR SIGNATURE:	DATE: 12/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 21-AS-20251015124926

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: SOLANO HOUSE	FACILITY NUMBER: 486804139
	VISIT DATE: 12/19/2025

NARRATIVE

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Continued from LIC9099 page...

Care staff Interviews and scheduling documentation confirmed that the Administrator works an average of 40 hours per week and that a qualified designee is available when needed. Staff files reviewed showed that direct care staff possessed the required clearances, training, and certifications to provide care and supervision.
Regarding the allegation of financial abuse, LPA conducted staff interviews and reviewed resident records. No evidence was found indicating that staff assisted residents with real estate transactions, received money, or otherwise financially benefitted from residents in care. Interviews were consistent in denying any financial involvement with residents, and no documents or witness statements substantiated this claim.

Based on the records reviewed, interviews conducted, and observations made, these allegations are Unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated. No deficiencies cited.

SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Ali Deniz
LICENSING EVALUATOR SIGNATURE:	DATE: 12/19/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2025

LIC9099 (FAS) - (06/04)

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