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13 | Licensing Program Analyst Leibert arrives unannounced for the purpose of delivering findings on this complaint. During the course of this investigation, witnesses were interviewed; records and documents were received and reviewed; and three site visits were made to the facility. The following determinations have been made: Anonymous Complainant alleges staff take confidential records home and that client records are not kept secure; Complainant has not provided contact information and has not provided details which might identify possible dates and circumstances of inappropriate handling of client records; All staff interviewed have stated that these records are kept secured in a locked staff office and that policy precludes staff from taking client records home; During the three site visits made to investigate this complaint, as well as on numerous prior visits for other matters, the staff office was observed to be locked and client records secured. While the allegation may be true, based upon the statements made, documents reviewed and site visits conducted, there is not a preponderance of evidence to prove or, disprove, the allegation. Therefore, the complaint is UNSUBSTANTIATED.
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