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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 486804286
Report Date: 03/11/2026
Date Signed: 03/11/2026 11:24:17 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/24/2025 and conducted by Evaluator Ethel Contreras
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20251224140600
FACILITY NAME:NEEMA HOMES LLCFACILITY NUMBER:
486804286
ADMINISTRATOR:NGATA, STEPHENFACILITY TYPE:
735
ADDRESS:1001 YATELEY COURTTELEPHONE:
(562) 353-0990
CITY:VACAVILLESTATE: CAZIP CODE:
95687
CAPACITY:4CENSUS: 3DATE:
03/11/2026
UNANNOUNCEDTIME BEGAN:
10:31 AM
MET WITH:Stephen Ngata-Administrator TIME COMPLETED:
11:35 AM
ALLEGATION(S):
1
2
3
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5
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8
9
Resident eloped from the facility due to lack of care and supervision from staff
INVESTIGATION FINDINGS:
1
2
3
4
5
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7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Ethel Contreras arrived at this facility unannounced to deliver findings for the above allegation. LPA met with administrator Stephen Ngata. During the course of the investigation, LPA interviewed staff, made observations, and reviewed records.

Complaint alleges resident eloped from the facility due to lack of care and supervision from staff. On 10/30/2025 Community Care Licensing (CCL) received an incident report regarding an elopement that occurred on 10/29/2025. LPA conducted a case management visit on 11/06/2025 regarding the current allegation. During the Case Management Visit, LPA gathered documents and conducted interviews. Facility was cited and issued a Civil Penalty for $500 per HSC 15489(c)(3) due to facility not providing the services necessary to meet client’s needs as evidenced by lack of supervision which led to an elopement from facility. No other elopement or lack of supervision occurred by facility since being cited on 11/06/2025. Based on LPA’s interviews and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.This allegation has already been cited and addressed during Case Management Visit of 11/6/2025.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Ethel Contreras
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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