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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 486804286
Report Date: 06/19/2026
Date Signed: 06/19/2026 01:39:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2026 and conducted by Evaluator Ethel Contreras
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20260319081651
FACILITY NAME:NEEMA HOMES LLCFACILITY NUMBER:
486804286
ADMINISTRATOR:NGATA, STEPHENFACILITY TYPE:
735
ADDRESS:1001 YATELEY COURTTELEPHONE:
(562) 353-0990
CITY:VACAVILLESTATE: CAZIP CODE:
95687
CAPACITY:4CENSUS: 4DATE:
06/19/2026
UNANNOUNCEDTIME BEGAN:
09:59 AM
MET WITH:Stephen Ngata-Administrator TIME COMPLETED:
01:39 PM
ALLEGATION(S):
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Client eloped from the facility due to lack of care and supervision from staff
INVESTIGATION FINDINGS:
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 Licensing Program Analyst (LPA) Ethel Contreras arrived at this facility unannounced to deliver findings for the above allegation. LPA met with administrator (admin) Stephen Ngata. During the course of the investigation, LPA conducted interviews and reviewed records.

Complaint alleges resident eloped from the facility due to lack of supervision from staff. On 3/18/2026 CCLD received an SOC341 regarding C1 being dropped off at facility by Non-Public School van driver.
Facility called school to ask where C1 was and school informed admin C1 had already been dropped off but C1 never came inside facility. S1 called Vacaville PD (VPD) to report C1 missing. Stated in VPD report, C1 did not come into house and was later found 5 miles away from facility. S1 stated C1 never came in the house and van driver did not let staff know when C1 was dropped off that day.


Continued onto 9099-C......
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Ethel Contreras
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20260319081651
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: NEEMA HOMES LLC
FACILITY NUMBER: 486804286
VISIT DATE: 06/19/2026
NARRATIVE
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continued from 9099....

Per interview, bus driver informs staff when C1 will be getting dropped off but did not let staff know on 3/12/2026, leading to C1's missing person report. Per schedule review, seven staff were on duty at facility during time C1 went missing and 7 out of 7 staff were not informed of the drop off. Based on four staff interviews, all confirmed that C1 did not go inside home after van driver dropped C1 off. Based on camera footage, staff observed C1 stood outside the front door and once bus drove off, C1 left front door and walked away alone. C1 did not knock or enter house code. In addition, camera footage reviewed by admin and staff, it was observed that bus driver drove away before C1 could get inside the facility.

So, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

SUPERVISORS NAME: Kimberley Mota
LICENSING EVALUATOR NAME: Ethel Contreras
LICENSING EVALUATOR SIGNATURE:

DATE: 06/19/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2