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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 490100328
Report Date: 08/27/2025
Date Signed: 08/27/2025 10:18:28 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2025 and conducted by Evaluator Amy Strother
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20250609135511
FACILITY NAME:HAPPY TIME CHRISTIAN PRESCHOOL AND DAY CAREFACILITY NUMBER:
490100328
ADMINISTRATOR:KEENA, MELINDAFACILITY TYPE:
850
ADDRESS:1135 FARMERS LANETELEPHONE:
(707) 527-9135
CITY:SANTA ROSASTATE: CAZIP CODE:
95405
CAPACITY:64CENSUS: 0DATE:
08/27/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Melinda KeenaTIME COMPLETED:
10:28 AM
ALLEGATION(S):
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Staff did not ensure child was provided care and supervision

Staff practiced unusual forms of punishment with child in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Amy Strother made a subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with Center Director, Melinda Keena (D1). It has been alleged that staff did not ensure child was provided care and supervision, specifically that a child (C1) was unsupervised while in the office, outside of their classroom during naptime. It has also been alleged that staff practiced unusual forms of punishment with child in care, specifically that child (C1) was placed in a dark room in the office after being removed from their classroom during nap time.

During the initial investigation inspection on 06/13/25 LPA Strother toured the facility, obtained documents pertaining to the investigation from the facility, including a copy of the Parent Handbook and conducted interviews with D1 and one staff (S1). D1 denied the allegations stating that there has never been a time that a child has not been supervised and that the discipline used follows what is in the Parent Handbook.

Continue on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 01-CC-20250609135511
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: HAPPY TIME CHRISTIAN PRESCHOOL AND DAY CARE
FACILITY NUMBER: 490100328
VISIT DATE: 08/27/2025
NARRATIVE
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PAGE 2
During a subsequent investigation inspection visit on 08/22/25 LPA toured the facility, obtained documents and conducted interviews with four children, C2-C4 and C6 and one staff, S2.

During the interview on 06/13/25, D1 stated that all children nap in the same classroom, classroom #1 where one staff, S1 was present and S2 was on a lunch break. D1 stated that on 06/05/25 she recalled having multiple children need to leave the classroom due to disruptive behavior at nap time and come to her office for about three minutes per visit. D1 shared that she recalled that child C1 was asked to sit on the floor in the “Director’s Office” the room that has the copier in it, while child C2 was asked to sit on the floor of the “Main Office” where D1’s desk is. D1 stated that she sat at her desk and was able to see both C1 and C2. D1 recalled that a third child, C3 had also had a 3 minute visit to her office during nap time, sitting in the “Main Office”. D1 stated that C1 and C2 were brought to the office twice during nap on 06/05/25 and C3 just once. D1 confirmed that the lights in the office were turned off, just as they are in the classroom during nap time to keep the calming effect. D1 stated that it was not completely dark due to the light coming from her computer screen, the Christmas style lights and the light coming from under the door in the “Director’s Office”, a door that leads to the Fireside Room and had a lot of natural light at that time of the day. D1 reported that none of the children cried in the office spaces or said that it was too dark. D1 stated that she did have children walking back and forth with her to the classroom, but no children were left unsupervised in the office spaces.

Interviews with staff provided conflicting information. One staff interviewed stated that she thought it was possible that a child was in the office unsupervised while D1 escorted another child back to the classroom or helped a child in the bathroom, but also recalled only two of the same children, C1 and C2, as having gone to the office during nap time on 06/05/25, then was reported by D1, and named child C4 as the third child removed from the classroom for a visit to the office on 06/05/25, not C3, as stated by D1. The other staff interviewed stated that they have observed, on more than one occasion, children sitting on the floor in the office, while D1 was sitting at her desk, stating that they have never seen a child unsupervised in the office. S1 reported that none of the children said anything about their time in the office, and none of them appeared upset when they returned to the nap room.

Continue on LIC9099-C
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 01-CC-20250609135511
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: HAPPY TIME CHRISTIAN PRESCHOOL AND DAY CARE
FACILITY NUMBER: 490100328
VISIT DATE: 08/27/2025
NARRATIVE
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PAGE 3
Interviews with children did not provide any detailed information about the events that occurred on 06/05/25. Two out of four children interviewed stated that D1 is in the office when they have been in the office or have observed other children in the office. On 08/22/25 LPA observed a child (C2) sitting on the floor of the Main Office upon arrival to the facility. D1, was observed sitting at her desk supervising C2. A blue drip style timer (later said by D1 to be a one minute timer that she turned over twice for a total of 2 minutes) was placed on the corner of the desk where it could be seen by C2. When the timer was empty, D1 spoke with C2 and escorted C2 back to their classroom.

During the compliant investigation visit on 06/13/25 LPA Strother obtained a copy of the Parent Handbook. Page 3 of the handbook provides general information on discipline, stating the following: "Teachers are encouraged to maintain a firm, but loving discipline, with the aim of teaching a child to discipline his/her own behavior and respect the rights of others. If a child displays unsatisfactory behavior which cannot be handled effectively in the classroom, he/she will be temporarily removed from the group until he/she is willing to cooperate in the classroom again." Based on interviews conducted and LPA’s observations, discipline is consistent with what is described in the Parent Handbook. Children have been temporarily removed from the classroom for 2-3 minutes at a time based on a child’s or children’s unsatisfactory behavior on more than one occasion. No statements about other forms of discipline were made or observed during the investigation.

Based on interviews conducted and records reviewed, there is not a preponderance of evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that an alleged violations occurred, therefore the allegations are UNSUBSTANTIATED.

This report was reviewed and discussed with Facility Representative, Director, Melinda Keena. Appeal Rights were provided.

Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2025 and conducted by Evaluator Amy Strother
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20250609135511

FACILITY NAME:HAPPY TIME CHRISTIAN PRESCHOOL AND DAY CAREFACILITY NUMBER:
490100328
ADMINISTRATOR:KEENA, MELINDAFACILITY TYPE:
850
ADDRESS:1135 FARMERS LANETELEPHONE:
(707) 527-9135
CITY:SANTA ROSASTATE: CAZIP CODE:
95405
CAPACITY:64CENSUS: 0DATE:
08/27/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Melinda KeenaTIME COMPLETED:
10:28 AM
ALLEGATION(S):
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Staff does not ensure facility license number is published on advertisements
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Amy Strother made a subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with Center Director, Melinda Keena (D1). It has been alleged that staff does not ensure facility license number is published on advertisements, specifically that the website advertising the facility does not contain the facility license number.

On 06/09/25 LPA reviewed the Happy Time Christian Preschool and Day Care website at: https://srnc.org/happy-time-daycare/. LPA took two screen shots of the website information. LPA Strother did not observe the facility's license number listed on the website.

During the initial investigation inspection on 06/13/25 LPA Strother conducted an interview with Center Director (D1). During the interview, D1 stated that the church (First Church of the Nazarene) has control of the website, so she was not sure if the facility number is listed.
Continue on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 01-CC-20250609135511
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: HAPPY TIME CHRISTIAN PRESCHOOL AND DAY CARE
FACILITY NUMBER: 490100328
VISIT DATE: 08/27/2025
NARRATIVE
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During the interview D1 looked at the website in LPA's presence, confirming that the facility number was not listed on the website and would need to be updated.

During a subsequent complaint investigation inspection on 08/22/25, LPA observed a large rectangular banner style advertisement sign facing Farmers Lane while driving into the facility parking lot. The sign had large red letters on a white background at the top stating "HAPPYTIME", 7 cartoon figures of multicultural children with a blue banner graphic with white text stating "NOW ENROLLING" in the center, and then a phone number with black text on a yellow background on the bottom. LPA observed that the sign did not contain the facility license number. LPA Strother consulted with D1 about the new sign facing Farmers Lane. LPA observed D1 add the facility license number to the sign, using a permanent marker on 08/22/25 when the visit ended.

Based on LPA’s observations of the facility’s website and banner sign outdoors, confirmed by interviews with D1 on 06/13/25 and 08/22/25, the Licensee did not ensure that the facility license number is published on advertisements. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22 is cited on the attached LIC9099-D.

This report was reviewed and discussed with Facility Representative, Director, Melinda Keena. Appeal Rights were provided.

Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 01-CC-20250609135511
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: HAPPY TIME CHRISTIAN PRESCHOOL AND DAY CARE
FACILITY NUMBER: 490100328
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/27/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/12/2025
Section Cited
CCR
101162(a)(1)
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 (a)No person or legal entity shall advertise or represent itself as a licensed child care center without first obtaining a current valid license from the Department. (1)Licensees shall reveal each child care center license number in all advertisements in accordance with Health and Safety Code Section 1596.861.

This requirement was not met as evidenced by:
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Center Director (D1) has corrected the advertisement banner by adding the facility license number with permanent marker on 08/22/25. D1 will work with the Licensee to update the website to include the facility’s license number or temporarily disable the website until the facility number can be added by 09/12/25.
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Based on LPA’s observations of the facility’s website and banner sign outdoors, confirmed by interviews with D1 on 06/13/25 and 08/22/25, the Licensee did not ensure that the facility license number is published on advertisements, which poses a potential health, safety and/or personal rights risk to children in care.
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Proof of which will be submitted to LPA Strother by email: amy.strother@dss.ca.gov.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 6