493001830-2-12-2026-01-CC-MAUN-DRKTTJ-20260223140045

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 493001830
Report Date: 02/12/2026
Date Signed: 02/12/2026 03:10:23 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/25/2025 and conducted by Evaluator Yang Yang

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20251125090917

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	493001830
ADMINISTRATOR:	DEL CALVO, NICOLE		FACILITY TYPE:	830
ADDRESS:	6150 STATE FARM DRIVE		TELEPHONE:	(707) 584-0124
CITY:	ROHNERT PARK	STATE: CA	ZIP CODE:	94928
CAPACITY:	40	CENSUS: 14	DATE:	02/12/2026
		UNANNOUNCED	TIME BEGAN:	11:36 AM
MET WITH:	Nicole Del Calvo, Center Director		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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-Staff did not notify parents of outbreak
-Staff accept children with signs of illness into care

INVESTIGATION FINDINGS:

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An unannounced follow-up complaint investigation visit was conducted by Licensing Program Analyst (LPA) Y. Yang to present the findings of the investigation. The complaint alleged that staff failed to notify parents of an outbreak and that children exhibiting signs of illness were accepted into care. Specifically, it was reported that on an undisclosed date, multiple infants with symptoms consistent with oral herpes were in attendance and permitted to remain in care, resulting in an outbreak about which authorized representatives of the children were not notified.

Today, Licensing Program Analyst (LPA) Y. Yang met with Center Director Nicole Del Calvo to review the findings of the investigation. During the initial visit on November 25, 2025, Director Del Calvo was interviewed regarding the allegations and denied the claim. Director Del Calvo acknowledged that there have been several confirmed cases of Herpes Simplex Virus Type 1 (HSV-1), commonly known as cold sores, at the facility. According to Director Del Calvo, the center promptly notified the authorized representatives of children in the affected classroom(s) through the KinderCare App. Director Del Calvo stated that teachers cleaned, sanitized, and disinfected their classrooms multiple times and that children exhibiting similar symptoms were sent home. (Continued on LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20251125090917

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 493001830
	VISIT DATE: 02/12/2026

NARRATIVE

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Director Del Calvo further reported that both she and Assistant Director Amanda Barraco provided educational resources to children’s authorized representatives and informed them about symptom recognition, return criteria, and expectations for the children. Director Del Calvo stated that, due to confidentiality requirements, details of a specific child’s illness and treatment plan are not shared with other childcare clients.

Director Del Calvo stated that staff perform daily health screenings for signs of illness at drop-off time. Director Del Calvo explained that if a child is exhibiting a fever, vomiting, diarrhea, or other contagious illness symptoms, the child is asked to remain at home until symptoms improve or the child is cleared to return by a medical professional. Director Del Calvo further stated that staff use walkie-talkie radios to promptly communicate any illness-related concerns to the front office. If a child becomes ill while in care, Director Del Calvo is notified, and the child is isolated from other children and escorted to the front office to await pickup. Either Director Del Calvo or another staff member remains with the child during this time.

During the investigation, the LPA conducted an unannounced visit on November 25, 2025, to interview staff and observe classroom activities. Interviews with Staff S1 through S10, along with the classroom observations, did not reveal any evidence supporting the allegations. Staff statements were consistent with those of the director. Additionally, a sample of childcare clients were also interviewed during investigation and yielded no corroborating information to support the allegations. Director Del Calvo informed the Department about these confirmed cases of HSV-1 and submitted a written unusual incident report to the Department on November 21, 2025 as required per regulations. According to Director Del Calvo, the county’s public health department was also notified and consulted regarding the proper way to handle the situation.

Based on available information and interviews conducted, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are determined to be unsubstantiated at this time. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the center director, Nicole Del Calvo. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026

LIC9099 (FAS) - (06/04)

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