493001830-7-22-2026-01-CC-MAUN-DWMQ4P-20260804115036

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 493001830
Report Date: 07/22/2026
Date Signed: 07/22/2026 03:12:07 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2026 and conducted by Evaluator Yang Yang

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20260508140418

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	493001830
ADMINISTRATOR:	DEL CALVO, NICOLE		FACILITY TYPE:	830
ADDRESS:	6150 STATE FARM DRIVE		TELEPHONE:	(707) 584-0124
CITY:	ROHNERT PARK	STATE: CA	ZIP CODE:	94928
CAPACITY:	40	CENSUS: 15	DATE:	07/22/2026
		UNANNOUNCED	TIME BEGAN:	03:10 PM
MET WITH:	Nicole Del Calvo		TIME COMPLETED:	03:11 PM

ALLEGATION(S):

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Unqualified staff are supervising children

INVESTIGATION FINDINGS:

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A follow-up complaint investigation visit was conducted today by Licensing Program Analyst (LPA) Y. Yang to deliver the findings of the investigation. The complaint alleged that unqualified staff were supervising children. Specifically, it was alleged that staff members who did not possess the required Early Childhood Education (ECE) units and/or infant-specific qualifications were assigned to work independently in classrooms and perform the duties of a qualified teacher despite not meeting the educational requirements established by California Code of Regulations, Title 22.

During the initial complaint investigation visit conducted on May 13, 2026, LPA interviewed the facility's Center Director, Nicole Del Calvo (staff S1), regarding the allegation. During the interview, the Director acknowledged that the allegation was accurate and confirmed that the reported incidents had occurred. The Director admitted that staff members who did not meet the required ECE qualifications had been assigned to supervise children and perform the duties of qualified teachers in the classrooms. The Director explained that these assignments occurred due to ongoing staffing shortages and the facility's inability to consistently maintain an adequate number of qualified teaching staff to meet operational needs. (Continued on LIC9099-C)

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20260508140418

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 493001830
	VISIT DATE: 07/22/2026

NARRATIVE

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The Director stated that, as a result, staff members who lacked the required ECE and/or infant-specific qualifications were assigned to independently supervise children and fulfill classroom teacher responsibilities to ensure classroom coverage during scheduled operating hours. The Director acknowledged that these staff members were performing duties that required qualifications they did not possess under California Code of Regulations, Title 22. The Director stated that several of these staff members were also in the process of taking their ECE classes to become qualified.

As part of the investigation, LPA interviewed staff members S2 through S9 and reviewed personnel records, including documentation of educational qualifications on May 13 and May 27, 2026. Information obtained through staff interviews was consistent with the allegation. Multiple staff members stated that they either did not possess the required Early Childhood Education units or lacked the infant-specific units necessary to qualify as infant teachers. Several staff members further reported that, on more than one occasion, they were assigned to independently supervise awake infants or toddlers in the classroom without the direct supervision of a fully qualified infant teacher, despite not meeting the required educational qualifications. Staff also stated they were responsible for carrying out the same duties and responsibilities expected of qualified teachers while assigned to the classroom.

LPA reviewed the personnel files of the staff members identified during the investigation. The records confirmed that multiple staff members did not possess the educational qualifications required under Title 22 for the positions they were performing. The personnel file review corroborated the statements obtained during interviews and verified that staff who lacked the required qualifications were assigned to independently supervise children and perform responsibilities reserved for qualified teachers.

Based on the Center Director's admission, corroborating staff interviews, and documentation reviewed during the investigation, the preponderance of evidence standard has been met. Therefore, the allegation is substantiated. Therefore, the allegation is substantiated. A violation of the California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. An exit interview was conducted and the report was reviewed with Center Director Nicole Del Calvo. Appeal rights were provided. The Notice of Site Visit shall be posted for 30 consecutive days.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20260508140418

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 493001830
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 07/22/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 07/31/2026 Section Cited CCR 101416.2(b)	1 2 3 4 5 6 7	Infant Care Teacher Qualifications and Duties.Prior to employment, an infant care teacher shall have completed, with passing grades, at least three postsecondary semesters or equivalent quarter units in early childhood education or child development, and three postsecondary semester or equivalent quarter units related to the care of infants, at an accredited or approved college or university. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	By the POC due date, the Director will review all infant care teacher personnel files, verify that each infant care teacher meets the educational qualifications required by CCR Section 101416.2(b), maintain transcripts in each personnel file, and ensure that any staff who do not meet the qualifications are not assigned infant care teacher duties. The Director will submit to CCLD a current staff assignment or classroom roster identifying each staff member's assigned position, demonstrating that any staff who do not meet the qualifications are assigned only to positions for which they are qualified.
	8 9 10 11 12 13 14	Based on the Director's admissions made on May 13 and May 27, 2026, corroborating staff interviews, and documentation reviewed during the investigation, the LPA determined that staff who had not completed the minimum educational qualifications required by CCR Section 101416.2(b) were assigned and functioning in the role of an infant care teacher. Specifically, the staff had not completed the required ECE and infant care coursework prior to employment as required by regulation. This poses a potential risk to the health, safety, and personal rights of children in care.	8 9 10 11 12 13 14
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

LIC9099 (FAS) - (06/04)

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