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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493001830
Report Date: 08/13/2025
Date Signed: 08/13/2025 04:44:34 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/13/2025 and conducted by Evaluator Yang Yang
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20250613141926
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
493001830
ADMINISTRATOR:RICHARDSON, KYLIEFACILITY TYPE:
830
ADDRESS:6150 STATE FARM DRIVETELEPHONE:
(707) 584-0124
CITY:ROHNERT PARKSTATE: CAZIP CODE:
94928
CAPACITY:40CENSUS: 30DATE:
08/13/2025
UNANNOUNCEDTIME BEGAN:
12:59 PM
MET WITH:Nicole Del CalvoTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Staff did not isolate sick day care child from other children in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst Y. Yang conducted an unannounced follow-up visit to present the findings of a complaint investigation. The complaint alleged that staff failed to isolate sick children from others in care. Specifically, it claimed that, on multiple occasions, children with fevers and symptoms of illness—including signs consistent with hand, foot, and mouth disease—were allowed to remain in the classroom, potentially exposing other children.

Today, the LPA met with the center’s newly appointed director, Nicole Del Calvo, to review the findings of the investigation. During the initial visit on June 20, 2025, the former director, Kylie Richardson (staff S1), was interviewed regarding the allegation. Director Richardson denied allowing sick children to be dropped off at the center. However, she stated that if a child became ill or began showing symptoms while in care, the child was allowed to remain in the classroom until they were picked up. She explained that the facility did not have a designated isolation area, and sick children were kept in the classroom with well children since exposure had already occurred. Richardson further stated that children were typically not sent home unless they had a fever of 100.4°F or higher or other symptoms such as vomiting or diarrhea. (Continued on LIC9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 01-CC-20250613141926
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 493001830
VISIT DATE: 08/13/2025
NARRATIVE
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Director Richardson stated that the center recently had an outbreak of hand, foot, and mouth disease. She clarified that children with hand, foot, and mouth disease are allowed to return to the center either with a doctor’s note confirming recovery or if they did not have any oozing sores, and appear well enough to participate in normal activities. Director Richardson stated that if a child began showing symptoms, the classroom teacher would notify her, and she would then assess the child and contact the child’s authorized representative if necessary.

A follow-up visit was conducted on July 29, 2025, during which the new center director, Nicole Del Calvo (staff S2), was interviewed. Director Del Calvo stated that her official start date was June 23, 2025. She explained that she could not comment on the alleged incidents, as they reportedly occurred before her employment at the center. Since assuming her role, Director Del Calvo stated that no sick children have been allowed to attend the center. Director Del Calvo stated that staff members use walkie-talkie radios to promptly communicate any illness-related concerns to the front office. If a child becomes ill while in care, Director Del Calvo is notified, and the child is isolated from other children, awaiting pickup in the front office. Either Director Del Calvo or another teacher remains with the child during this time.

During the investigation, the LPA conducted unannounced visits on June 20, July 29, and August 6, 2025. Classroom observations and interviews with staff members S2 through S15 provided corroborating evidence supporting the allegation. The majority of staff interviewed reported that, on multiple occasions, sick children remained in their classrooms with symptoms such as fever, diarrhea, vomiting, or signs of hand, foot, and mouth disease including mouth sores and rashes on the hands and feet. Several teachers expressed concern and frustration that these children were allowed to stay in the classroom for extended periods, sometimes several hours, while awaiting pickup. During the initial visit on June 20, 2025, the LPA asked Director Richardson to identify the center’s isolation area. Director Richardson stated that the center did not have one. The LPA reviewed relevant regulations with her and observed that she created an isolation area in her office during the visit.

Based on information obtained from interviews during the investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be substantiated. California Code of Regulations, Title 22 is being cited on the attached LIC 9099-D. An exit interview was conducted, and this report was read and discussed with the facility’s director, Nicole Del Calvo. Appeal rights were provided. The Notice of Site Visit shall be posted for 30 days.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/13/2025 and conducted by Evaluator Yang Yang
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20250613141926

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
493001830
ADMINISTRATOR:RICHARDSON, KYLIEFACILITY TYPE:
830
ADDRESS:6150 STATE FARM DRIVETELEPHONE:
(707) 584-0124
CITY:ROHNERT PARKSTATE: CAZIP CODE:
94928
CAPACITY:40CENSUS: 20DATE:
08/13/2025
UNANNOUNCEDTIME BEGAN:
12:59 PM
MET WITH:Nicole Del CalvoTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Staff did not notify day care child’s authorized representative of child’s illness in a timely manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst Y. Yang conducted an unannounced follow-up visit to present the findings of the complaint investigation. The complaint alleged that staff did not notify a day care child’s authorized representative of a child’s illness in a timely manner. Specifically, it was alleged that on a certain day, child C1 had a fever of 102 °F while in care, yet the child’s authorized representative was not notified until the child was picked up later that afternoon.

Today, the LPA met with the center’s newly appointed director, Nicole Del Calvo, to review the investigation findings. During the initial visit on June 20, 2025, the former director, Kylie Richardson (staff S1), was interviewed regarding the allegation. Director Richardson denied any failure to notify child C1’s authorized representative in a timely manner about the child’s illness. She said she was familiar with child C1 and confirmed that, on the day in question, the child did not have a fever or any other signs of illness. Director Richardson stated that children are typically not sent home unless they have a fever of 100.4 °F or higher or present other symptoms such as diarrhea or vomiting. Director Richardson stated that if a child began showing symptoms, the classroom teacher would notify her, and she would then assess the child and contact the child’s authorized representative if necessary. (Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 01-CC-20250613141926
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 493001830
VISIT DATE: 08/13/2025
NARRATIVE
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A follow-up visit was conducted on July 29, 2025, during which the new center director, Nicole Del Calvo (staff S2), was interviewed. Director Del Calvo stated that her official start date was June 23, 2025. She explained that she could not comment on the alleged incident, as it reportedly occurred before her employment at the center. Since assuming her role, Director Del Calvo stated that no sick children have been allowed to attend the center. Director Del Calvo stated that staff members use walkie-talkie radios to promptly communicate any illness-related concerns to the front office. Director Del Calvo stated that if a child becomes ill while in care, the director or assistant director are immediately notified, and the child is separated from peers and waits in the front office area until pickup. Either Director Del Calvo or another teacher stays with the child throughout that time. Director Del Calvo stated that the child's authorized representative is always notified if the child has a fever of 100.4°F or higher, or if the teacher observes any unusual behavior or discomfort.

During the investigation, the LPA conducted unannounced visits on June 20, July 29, and August 6, 2025. Classroom observations and interviews with staff members S2 through S15 did not provide corroborating evidence to support the allegation. While many staff expressed general concerns about the lack of consistent isolation practices for sick children, only staff member S5 reported direct involvement with child C1 on the date in question.

Staff S5 stated that the classroom thermometer initially showed C1 had a temperature between 101°F and 102°F. However, upon reassessment using the office thermometer, the reading was under 100°F. Staff S5 reported that she took a photograph of the classroom thermometer reading and promptly contacted C1’s authorized representative to share her observations. Assistant Director Alex Pepper (staff S3) stated that C1 appeared fussy and was behaving unusually, which she attributed to teething. She stated that she provided C1 with a cold teether for comfort and reported checking on C1 multiple times throughout the day. Assistant Director Pepper reiterated that, had a fever been confirmed, C1’s authorized representative would have been notified immediately.

Based on available information and interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegation is determined to be unsubstantiated at this time. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the center director Nicole Del Calvo. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 01-CC-20250613141926
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 493001830
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/31/2025
Section Cited
CCR
101226.2(a)
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Isolation for Illness.
A center shall be equipped to isolate and care for any child who becomes ill during the day. This requirement was not met as evidenced by:
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During the initial investigation visit on June 20, 2025, Former Director Richardson created an isolation area in the main office for sick children awaiting pick up by their authorized representative. The facility's current director, Nicole Del Calvo stated that she will submit to the LPA an updated facility illness policy outlining its policies and procedures for dealing with sick children at the center.
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Based on interviews conducted with facility staff S1 through S15 during the investigation, it was corroborated that on numerous occasions, sick children remained in their classrooms with symptoms such as fever, diarrhea, vomiting, or signs of hand, foot, and mouth disease including mouth sores and rashes on the hands and feet while awaiting pick up. Former Director Richardson admitted that the facility did not have an isolation area set up for sick children. This poses a potential risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5