493001831-2-12-2026-01-CC-MAUN-DRELGR-20260218074506

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 493001831
Report Date: 02/12/2026
Date Signed: 02/12/2026 03:08:01 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2025 and conducted by Evaluator Yang Yang

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20251118121816

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	493001831
ADMINISTRATOR:	DEL CALVO, NICOLE		FACILITY TYPE:	850
ADDRESS:	6150 STATE FARM DRIVE		TELEPHONE:	(707) 584-0124
CITY:	ROHNERT PARK	STATE: CA	ZIP CODE:	94928
CAPACITY:	96	CENSUS: 31	DATE:	02/12/2026
		UNANNOUNCED	TIME BEGAN:	10:19 AM
MET WITH:	Nicole Del Calvo, Center Director		TIME COMPLETED:	11:35 AM

ALLEGATION(S):

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Due to a lack of supervision, child had a nail in their mouth

INVESTIGATION FINDINGS:

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An unannounced follow-up complaint investigation visit was conducted by Licensing Program Analyst (LPA) Y. Yang to present the findings of the investigation. The complaint alleged that staff do not adequately supervise children in care. Specifically, it was reported that due to insufficient supervision, a child found a nail on the ground at an undisclosed location on the premises and placed it in their mouth.

Today, Licensing Program Analyst (LPA) Y. Yang met with Center Director Nicole Del Calvo to review the findings of the investigation. During the initial visit on November 20, 2025, Director Del Calvo was interviewed regarding the allegation. She denied that staff failed to provide adequate supervision and stated that children in care consistently receive appropriate supervision. However, she acknowledged that roofing nails have been found on the playground and parking lot by both staff and children. Director Del Calvo stated that on one occasion, a teacher observed a child attempt to place an unidentified object into their mouth. Director Del Calvo stated that the teacher immediately intervened and removed the item, which was identified as a nail.

(Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20251118121816

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 493001831
	VISIT DATE: 02/12/2026

NARRATIVE

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Director Del Calvo explained that the facility recently underwent roof shingle replacement and dry rot repairs around August 2025. Director Del Calvo stated that the work was performed by a licensed contractor, who was instructed to clean the area daily to remove debris, including nails. Despite these instructions, Director Del Calvo reported that staff have continued to find nails on the ground around the premises of the center on subsequent days. Director Del Calvo indicated that all staff were aware of the potential presence of nails and conducted inspections of the play yard before allowing children to use the area. Additionally, Director Del Calvo stated that a work order was submitted to the KinderCare facilities maintenance department to have the premises cleaned and inspected for additional hazardous debris, and the work was completed shortly thereafter.

Director Del Calvo stated that staff consistently maintain active supervision of children both indoors and on the play yard. According to Director Del Calvo, staff position themselves strategically to ensure they can see and hear all children in their care, continuously monitor the environment for potential hazards, and remain close enough to intervene quickly if necessary. On the outdoor play yard, Director Del Calvo reported that teachers distribute themselves throughout the space and circulate regularly to maintain unobstructed sight lines, identify emerging risks, and respond promptly to behaviors that could result in injury. She further stated that classroom teachers provide vigilant visual supervision by positioning themselves to observe all activity areas, frequently scanning the room, and engaging with children to support safe play and learning.

During the investigation, the LPA conducted unannounced visits on November 20 and November 25, 2025, to interview staff and observe classroom activities. Interviews with Staff S1 through S10, along with the classroom observations, did not reveal any evidence supporting the allegation. Staff statements were consistent with those of the director and collectively indicated that children’s needs are being met and that adequate supervision is in place. Additionally, client interviews also yielded no corroborating information to support the allegation.

Based on available information and interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegation is determined to be unsubstantiated at this time. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the center director, Nicole Del Calvo. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026

LIC9099 (FAS) - (06/04)

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