493001831-5-27-2026-01-CC-MAUN-DUMS2K-20260601132936

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 493001831
Report Date: 05/27/2026
Date Signed: 05/27/2026 02:41:04 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/02/2026 and conducted by Evaluator Yang Yang

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20260302154028

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	493001831
ADMINISTRATOR:	DEL CALVO, NICOLE		FACILITY TYPE:	850
ADDRESS:	6150 STATE FARM DRIVE		TELEPHONE:	(707) 584-0124
CITY:	ROHNERT PARK	STATE: CA	ZIP CODE:	94928
CAPACITY:	96	CENSUS: 43	DATE:	05/27/2026
		UNANNOUNCED	TIME BEGAN:	10:27 AM
MET WITH:	Nicole Del Calvo		TIME COMPLETED:	11:56 AM

ALLEGATION(S):

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Staff do not ensure outside play structure is safe for children in care

INVESTIGATION FINDINGS:

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An unannounced follow-up complaint investigation visit was conducted by Licensing Program Analyst (LPA) Y. Yang to present the findings of the investigation. The complaint alleged that staff do not ensure the outside play structure is safe for children in care. Specifically, it was reported that daycare children were observed using a play structure located in the facility’s main outdoor play yard that had previously been identified as unsafe due to safety concerns. The structure was expected to be made inaccessible to children in care; however, children were reportedly still allowed access to the equipment.

Today, LPA Yang met with Center Director Nicole Del Calvo to review the findings of the investigation. During the initial visit conducted on March 06, 2026, Director Del Calvo was interviewed regarding the allegation. The Director stated that she had explicitly reminded staff members (both verbally and through email) that the play structure was off-limits to children in care and that caution tape had been used to block access to the structure. She further stated that any staff member who allowed children to use the play structure did so without her knowledge or authorization. (Continued on LIC9099-C)

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 05/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20260302154028

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 493001831
	VISIT DATE: 05/27/2026

NARRATIVE

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Director Del Calvo acknowledged, however, that the caution tape was no longer present on the play structure at the time of the LPA’s visit. She stated that she did not know which staff member or staff members had removed the tape and clarified that the removal was not authorized or directed by her.

During the investigation, the LPA conducted unannounced visits to the facility on March 6 and April 14, 2026, to conduct staff interviews and make observations related to the allegation. Interviews with Staff S1 through S5 corroborated the allegation. Several staff members reported observing children in care using the play structure that had been designated as off-limits due to safety concerns. Several staff members also stated that they were unaware the play structure was prohibited for use by children in care and believed the structure had been cleared for use after they observed that the caution tape was removed.

During the LPA’s initial complaint investigation visit on March 6, 2026, the LPA observed that the play structure had not been made inaccessible to children. Evidence indicating that the structure had previously been restricted was observed, including remnants of masking tape and caution tape attached to the equipment. Additionally, during a case management visit conducted on February 12, 2026, regarding concerns related to the play structure, the LPA observed that the structure was not taped off or otherwise made inaccessible. At that time, the LPA reminded the Director to ensure that the play structure remained off-limits and inaccessible and to notify all staff regarding the closure and restriction of the equipment. During the LPA’s visits to the facility, no children were observed using the play structure. However, during the February 12, 2026 visit, the LPA observed children playing in close proximity to the restricted play structure.

During the follow-up visit conducted on April 14, 2026, the LPA observed that the facility had properly restricted access to the play structure by securing it with yellow caution tape and posting a sign instructing staff not to allow children to use the equipment. Additionally, Director Del Calvo reported that the play yard where the play structure is located is no longer being used by children in care until the issue has been resolved.

This facility was cited on November 20, 2025, due to the LPA’s observation that the facility’s Little Tikes plastic play structure was not in safe operating condition. The LPA noted that a metal cylindrical pin, approximately four feet in length, which is intended to secure a section of the play structure’s interlocking plastic panels to the frame, had become loose. The pin was protruding several inches above its proper, flush position and was located in an area accessible to children. The LPA was able to lift and remove the pin using only three fingers, indicating that the component was not securely attached and posed a safety hazard. The metal pins are designed to hold walls, platforms, or slides securely to the frame. These pins typically slide down through aligned holes in multiple components and should sit flush when fully inserted. When properly installed, these pins prevent pieces from separating or shifting. (Continued on LIC9099-C)

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 05/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20260302154028

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 493001831
	VISIT DATE: 05/27/2026

NARRATIVE

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Additionally, the LPA observed that the plastic pyramid-shaped roof component of the play structure was no longer securely attached to the metal frame. The roof component is designed to be secured to the frame by two tamper-proof bolts; however, the LPA noted that one of the bolts was no longer fastened to the frame. As a result, the roof component was unstable and the LPA was able to lift the roof using one hand, demonstrating that it was not properly secured.

As part of the plan of correction for the deficiency cited on November 20, 2025, Director Del Calvo stated that, as an interim safety measure, the center would restrict access to the play structure by taping off the climbing areas and stairs and notifying staff that the area was not to be used by children in care. Additionally, Director Del Calvo stated that she would work with the facility’s District Manager to replace the play structure. Director Del Calvo further explained that, due to supply chain delays, the replacement play structure had been ordered, but delivery and installation would be delayed for several months. During that time, the Director provided the LPA with periodic updates regarding the status of the replacement project.

On May 12, 2026, Director Del Calvo notified LPA Yang in writing that the new play structure had been assembled and installed in the primary play yard and requested an inspection and approval prior to allowing children to use the equipment. On May 13, 2026, the LPA conducted a site visit to inspect the newly installed play structure. During the inspection, the LPA observed that the play structure was missing the manufacturer’s identification sticker, which typically includes key information such as the manufacturer’s name, model number, and the approved age range for use. Based on current safety standards, playground equipment must be used in accordance with the manufacturer’s instructions and specifications. The Director stated that no additional documentation related to the play structure was available on site at the time of the visit and indicated that she would contact the center's facilities department to obtain the missing information. The LPA informed the Director that a follow-up visit would be conducted to verify compliance once the required documentation and manufacturer information are obtained.

Based on information obtained from interviews and the LPA’s observations during the investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be substantiated. California Code of Regulations, Title 22 is being cited on the attached LIC 9099-D. An exit interview was conducted, and this report was read and discussed with the facility’s director, Nicole Del Calvo. Appeal rights were provided. The Notice of Site Visit shall be posted for 30 days.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 05/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 01-CC-20260302154028

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 493001831
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/27/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 06/03/2026 Section Cited CCR 101238(b)	1 2 3 4 5 6 7	Buildings and Grounds. All children shall be protected against hazards within the center... This requirement was not met as evidenced by:	1 2 3 4 5 6 7	On May 12, 2026, Director Del Calvo notified LPA Yang in writing that the new play structure had been assembled and installed in the primary play yard and requested an inspection and approval before children were permitted to use the equipment. During today’s inspection, the LPA inspected the facility’s newly installed play structure and approved it for use. This deficiency has been cleared.
	8 9 10 11 12 13 14	Based on interviews and the LPA’s observations during the complaint investigation, it was corroborated that daycare children were allowed to use a play structure that had been designated off-limits due to safety concerns, and the structure was not made inaccessible to children in care.	8 9 10 11 12 13 14
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 05/27/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026

LIC9099 (FAS) - (06/04)

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