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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493002241
Report Date: 05/03/2024
Date Signed: 05/03/2024 02:51:44 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2024 and conducted by Evaluator Glenn Ouye
COMPLAINT CONTROL NUMBER: 01-CC-20240417140338
FACILITY NAME:CHILDREN'S LEARNING CENTER - PRESCHOOLFACILITY NUMBER:
493002241
ADMINISTRATOR:ALI, NADEREHFACILITY TYPE:
850
ADDRESS:1213 W. STEELE LANETELEPHONE:
(707) 575-7486
CITY:SANTA ROSASTATE: CAZIP CODE:
95403
CAPACITY:39CENSUS: DATE:
05/03/2024
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Jenny GillespieTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff member yelled at daycare child
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Glenn Ouye arrived to deliver findings for the allegation that a staff member yelled at daycare child.

During the prior visit on 4/25/24 on or about 9am, LPA Ouye was speaking with staff S2 and LPA heard staff S1 yelling at the children in the toddler room. LPA could tell from the immediate increase in volume and the inflection of S1's voice that she was frustrated with the children. LPA immediately looked at S2 and asked if that has occurred before. S2 said yes it has happened many times. S2 said that she had spoken with the licensee about S1 yelling at the children.
LPA spoke with licensee on the phone. She was told by S2 that S1 was yelling at children and the licensee said that she just spoke with S1 about not yelling at the children and she also sent her to a training on how to communicate with children.

Based on LPA's observation (witnessing) of staff S1 yelling at the children in the toddler room at 9am on 4/25/24 which was also observed by staff S2 the allegation that staff member yelled at daycare child which is a violation of the child personal rights. The allegation that Staff member yelled at daycare child is substantiated.

The following violation of the California Code of Regulations, Title 22; Division 12, were observed: see LIC 9099D. Appeal Rights were provided.
This poses a potential health, safety, or personal rights risk to persons in care.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Glenn Ouye
LICENSING EVALUATOR SIGNATURE:

DATE: 05/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/03/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20240417140338
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: CHILDREN'S LEARNING CENTER - PRESCHOOL
FACILITY NUMBER: 493002241
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/03/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/03/2024
Section Cited
CCR
101223(a)(3)
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Personal Rights-The licensee shall ensure that each child is accorded the following personal rights...To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...
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The licensee terminated staff S1. The licensee said that she has already spoken with S1 about this type of behavior and was not going to allow her to speak to the children in this manner.
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This requirement was not met based on observation by LPA Ouye observing staff S1 yelling at toddlers which is a personal rights violation of the children in care.
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LPA agreed that this plan of correction would be fine and that LPA could clear the deficiency if she decided to terminate S1's employement. Licensee email letter that S1 was terminated effective 4/25/24.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Glenn Ouye
LICENSING EVALUATOR SIGNATURE:

DATE: 05/03/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/03/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2