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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493002241
Report Date: 03/11/2025
Date Signed: 03/11/2025 02:08:53 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/18/2025 and conducted by Evaluator Glenn Ouye
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20250218104549
FACILITY NAME:CHILDREN'S LEARNING CENTER - PRESCHOOLFACILITY NUMBER:
493002241
ADMINISTRATOR:ALI, NADEREHFACILITY TYPE:
850
ADDRESS:1213 W. STEELE LANETELEPHONE:
(707) 575-7486
CITY:SANTA ROSASTATE: CAZIP CODE:
95403
CAPACITY:39CENSUS: 14DATE:
03/11/2025
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Nade AliTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff left children unattended.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Glenn Ouye conducted an unannounced visit today and met with licensee Nade Ali to complete the complaint investigation and deliver findings for the above allegations. LPA Phouthavong previously met with the licensee on February 26, 2025 to initiate the complaint investigation. During today's visit on 3/11/25, LPA is substantiating the allegation that staff left children unattended. On or about 12:40pm on February 26, 2025, LPA Phouthavong asked S1 for a copy of the facility children's roster. S1 and S2 entered the facility kitchen to look for the roster. LPA Phouthavong then observed child C1 enter the green painted 3 year old classroom to the left of the bathroom without the staff knowledge. LPA followed C1 into the 3 year old classroom and observed C1 on a table reaching for a toy. LPA was asking the child to come down from the table and return to the main classroom when the child fell into LPA Phouthavong arms. LPA helped the child back to the ground and asked for S1 and S2 to enter the 3 year old classroom so staff would be aware that the child was left without supervision. Based on the observation of LPA Phouthavong at 12:40pm on 2/26/25 that child C1 was without supervision in the 3 year old classroom, there is a preponderance of evidence to support that staff left children unattended and the allegation is substantiated.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Glenn Ouye
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 01-CC-20250218104549
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: CHILDREN'S LEARNING CENTER - PRESCHOOL
FACILITY NUMBER: 493002241
VISIT DATE: 03/11/2025
NARRATIVE
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The following violation of the California Code of Regulations, Title 22; Division 12, was observed: see LIC 9099-D.

(Continued from LIC 9099)
Appeal rights were provided. An exit interview was conducted, and this report was read and discussed with the facility licensee, Nadereh Ali. The Notice of Site Visit shall be posted for 30 days.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Glenn Ouye
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 01-CC-20250218104549
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: CHILDREN'S LEARNING CENTER - PRESCHOOL
FACILITY NUMBER: 493002241
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/25/2025
Section Cited
CCR
101229(a)(1)
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Responsibility for Providing Care and Supervision. No child(ren) shall be left without the supervision of a teacher at any time This requirement is not met as evidenced by LPA observing child in an emply classroom on a table at 12:40pm on 2/26/25 without teachers knowledge.
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Licensee will start her shift earlier in the day to oversee and train staff on supervision practices. She will also install door knob slip covers and a child safety gate on classroom doors and entrances. Licensee will send photos to clear the deficiency.
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This poses a potential health and safety risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Glenn Ouye
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4