493003214-11-23-2022-01-CC-AHON-CLNR2K-20221130113826

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 493003214
Report Date: 11/23/2022
Date Signed: 11/23/2022 02:07:21 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2022 and conducted by Evaluator Yang Yang

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20220919085421

FACILITY NAME:	JONES, MARGARET FAMILY CHILD CARE HOME		FACILITY NUMBER:	493003214
ADMINISTRATOR:	JONES, MARGARET		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(707) 481-2947
CITY:	ROHNERT PARK	STATE: CA	ZIP CODE:	94928
CAPACITY:	14	CENSUS: 0	DATE:	11/23/2022
		UNANNOUNCED	TIME BEGAN:	09:03 AM
MET WITH:	Maragret Jones		TIME COMPLETED:	11:14 AM

ALLEGATION(S):

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-Provider handled day care child in a rough manner.
-Provider inappropriately disciplines day care children.
-Provider left day care child crying for an extended period of time.
-Provider does not assist with day care child's diapering needs.

INVESTIGATION FINDINGS:

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An unannounced follow-up complaint investigation visit to the facility was made today by Licensing Program Analyst (LPA), Y. Yang to deliver complaint investigation findings. It was alleged that the licensee handled a daycare child in a rough manner, that the licensee inappropriately disciplined day care children, that the facility left a daycare child crying for an extended period of time, and that the facility does not assist with children's diapering needs. The LPA met with the facility’s Licensee, Margaret Jones (staff S1) today to discuss the investigation findings. A tour of the facility was conducted. There were zero children present at the facility today. The initial investigation visit was made by the LPA on 09/20/22. During the initial investigation visit, the Licensee denied the allegations.

The Licensee stated that she has never violated a child’s personal rights by roughly handling a child, lifting a child, grabbing a child, or using an inappropriate form of discipline. The Licensee stated that her facility’s primary form of discipline is using redirection and providing alternate activities to a child. The Licensee stated that a child may be asked to sit with her until they have calmed down and will then be able to rejoin the other children. Continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 11/23/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/23/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20220919085421

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: JONES, MARGARET FAMILY CHILD CARE HOME	FACILITY NUMBER: 493003214
	VISIT DATE: 11/23/2022

NARRATIVE

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The Licensee stated that time outs are used but they are age-appropriate and based on the child’s age. The Licensee stated that corporal punishment or other cruel and unusual forms of punishment are never used at the facility.

The Licensee stated that infants that are sleep training may be allowed to cry a few minutes before falling asleep. The Licensee stated that the facility communicates and works together with children’s authorized representatives regarding their child’s naps. The Licensee stated that if an infant is unable to settle down, then a staff member will attend to the child and comfort the child. The Licensee stated that infants are never allowed to cry from an extended period of time. The Licensee stated that the facility conducts all 15-minute infant nap checks and follows all infant safe sleep regulations as outlined in Title 22 regulations.

The Licensee stated that facility staff assist children with their diaper or pull up changes. The Licensee stated that staff will encourage a child who is potty training to change their own pull ups to build independence but will assist whenever needed. The Licensee stated that staff always assist in changing an infant’s diapers at the facility. The Licensee stated that the facility has potty training chairs located in the home’s kitchen. The Licensee stated that children who are potty training will use these chairs for 10 to 15 minutes at a time. The Licensee stated that children are never forced to sit on the potty-training chair. The Licensee stated that a child may however be asked to return to the potty-training chair if she believes the child is not done toileting.

During the investigation, interviews were conducted with staff members S1-S2 on 09/20/22, former staff, and the childcare facility’s clients. The staff member(s) that was interviewed corroborated the Licensee’s statements. The clients that were interviewed all stated that they have never observed any personal rights violations at the facility, and all provided positive comments about the Licensee and FCCH. Clients that were interviewed all stated that their child’s diapers or pull ups are changed frequently while at the facility. During the LPA’s initial visit to the facility on 09/20/22, no personal rights or infant safe sleep violations were observed.

Based on the information gathered during this investigation, there is not a preponderance of evidence to support the allegations. The allegations are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the facility’s Lcensee, Margaret Jones. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 11/23/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/23/2022

LIC9099 (FAS) - (06/04)

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