493009298-3-4-2025-01-CC-LLEI-DEH59W-20250305184612

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 493009298
Report Date: 03/04/2025
Date Signed: 03/04/2025 11:06:18 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/05/2024 and conducted by Evaluator Leticia Rosales

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20241205111918

FACILITY NAME:	PONCE, ALICIA FCCH		FACILITY NUMBER:	493009298
ADMINISTRATOR:	PONCE, ALICIA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(707) 548-6431
CITY:	SANTA ROSA	STATE: CA	ZIP CODE:	95401
CAPACITY:	14	CENSUS: 9	DATE:	03/04/2025
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Alicia Ponce		TIME COMPLETED:	05:40 PM

ALLEGATION(S):

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Licensee used inappropriate forms of punishment.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Leticia Rosales-Meza conducted an unannounced subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with the Licensee. It has been alleged that Licensee used inappropriate forms of punishment, specifically that the Licensee punishes Child 1 (C1) by making C1 stay outside in the yard alone, and locks C1 in the garage (playroom) when C1 hits others.

During the initial complaint investigation to the facility on 12/09/24, records were reviewed, and the LPA conducted an interview with the Licensee. The Licensee denied the allegation and stated C1 has never been left alone outside in the yard, nor has C1 ever been locked in the garage (playroom). Licensee stated that corporal and any other inappropriate forms of punishment are never used. The Licensee stated that her facility’s discipline policy includes redirection, positive reinforcement, and time outs which are done in the same room whichever Licensee, staff and children are present. Licensee stated she and staff treat all day care with dignity and respect. The Licensee stated that it is strictly against her facility policy to ridicule or humiliate a child.

Continue on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Leticia Rosales
LICENSING EVALUATOR SIGNATURE:	DATE: 03/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20241205111918

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: PONCE, ALICIA FCCH	FACILITY NUMBER: 493009298
	VISIT DATE: 03/04/2025

NARRATIVE

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An interview was conducted with Staff 1 (S1) on 3/04/25. S1 stated that the typical discipline approach at the facility is to implement a time out in which the Licensee would sit with the child and discuss the situation with the child. S1 stated that they also redirect children from the situation and use positive reinforcement. S1 stated she has not observed any inappropriate forms of punishment used at the facility that would violate a child’s personal rights. S1 stated that C1 was never left alone at any time.

During the investigation, the LPA conducted interviews with Parents (P1 - P6) on 03/03/25 and 03/04/24, and they did not corroborate with the allegation. Parents disclosed they have not observed nor heard of any inappropriate forms of punishment. They all had positive comments regarding the Licensee and Staff and were very comfortable leaving their children at this day care.

During the LPA’s inspections to the facility, LPA toured the facility, made observations, and did not observe any evidence of personal rights violations, or any inappropriate forms of punishment. The Licensee and S1 were communicating with the children at their eye level, and conducting outdoor and indoor playtime activities with the children.

Based on available information and interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations did or not occur, therefore, the allegation is determined to be Unsubstantiated.

There was no Title 22 deficiency cited based on the above findings. Exit interview conducted and report was reviewed and discussed with Licensee, Alicia Ponce. Appeal Rights were provided.

Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Leticia Rosales
LICENSING EVALUATOR SIGNATURE:	DATE: 03/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025

LIC9099 (FAS) - (06/04)

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