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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493009421
Report Date: 02/06/2025
Date Signed: 02/06/2025 10:07:42 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/11/2024 and conducted by Evaluator Amy Strother
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20241211143704
FACILITY NAME:NORTH BAY CHILDREN'S CENTER EARLY LEARNING CENTERFACILITY NUMBER:
493009421
ADMINISTRATOR:KRISTEN BERGFACILITY TYPE:
850
ADDRESS:2014 MORAGA DRIVE ROOMS 4 & 5TELEPHONE:
(707) 284-0044
CITY:SANTA ROSASTATE: CAZIP CODE:
95404
CAPACITY:35CENSUS: DATE:
02/06/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:TIME COMPLETED:
10:23 AM
ALLEGATION(S):
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Day care children are not provided with alternate activities when awake during naptime

INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Amy Strother made a subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with Site Supervisor, Kristen Berg (D1). It has been alleged that day care children are not provided with alternate activities when awake during naptime.

During the initial investigation inspection on 12/17/24 LPA Strother toured the facility and received the following documents: a copy of the 2024-2025 Parent Handbook, and the Daily Schedule. A current roster of children in care and current personnel report were received during an annual random inspection on 11/06/24, D1 confirmed that the documents still contained accurate information. LPA interviewed D1 and 5 Staff, (S1-S5). D1 stated that the facility follows the regulation that requires them to provide a nap or rest time without distraction or disturbance from other activities and this takes about 45 minutes, allowing children to settle down and fall asleep.

Continue on LIC9099 - PAGE 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20241211143704
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: NORTH BAY CHILDREN'S CENTER EARLY LEARNING CENTER
FACILITY NUMBER: 493009421
VISIT DATE: 02/06/2025
NARRATIVE
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PAGE 2

D1 stated that it has happened that a child in care was not able to quiet down to allow other children to fall asleep and was engaging in unsafe behavior towards others or themselves. D1 stated that when this occurred the parent was asked to pick there child up prior to nap time. D1 shared that after about 45 minutes of rest, children who do not fall asleep or who wake up before others, can either look at books or do a quiet activity at the table. Interviews with S1 – S5 corroborated that quiet activities or outside play; weather permitting, are offered to children who do not fall asleep after a quiet rest period of about 30 minutes.

During the course of the investigation, interviews were conducted between 12/12/24 and 01/28/25 with Adult 1 – Adult 4 (A1–A4). A1 stated that her child does not nap, was not offered alternative activities, and was asked to be picked up before nap time. A2 – A4 interviews corroborated that children have been observed participating in activities at the table in the classroom, while other children remain sleeping during nap time.

Based on interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED.
There were no Title 22 deficiencies cited during today's inspection.

This report was reviewed and discussed with Facility Representative, Kristen Berg. Appeal Rights were provided.

Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
LIC9099 (FAS) - (06/04)
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