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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493009430
Report Date: 05/04/2023
Date Signed: 05/04/2023 04:42:35 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/09/2023 and conducted by Evaluator Amy Strother
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20230209120623
FACILITY NAME:4CS WRIGHT START PRESCHOOLFACILITY NUMBER:
493009430
ADMINISTRATOR:JEANNINE HERNANDEZFACILITY TYPE:
850
ADDRESS:950 SOUTH WRIGHT ROADTELEPHONE:
(707) 542-1813
CITY:SANTA ROSASTATE: CAZIP CODE:
95407
CAPACITY:48CENSUS: 22DATE:
05/04/2023
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Jeannine HernandezTIME COMPLETED:
04:55 PM
ALLEGATION(S):
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Staff member yelled at day care child in care.

Staff member handled day care child in care in a rough manner.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Amy Strother made a subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with Site Supervisor, Jeannine Hernandez. It has been alleged that a staff member yelled at day care child in care, specifically that on a specific date, Staff S1 yelled at child C1 while on the playground. It has also been alleged that a staff member handled day care child in care in a rough manner, specifically that on the same specific date, Staff S1 roughly handled child C1 when removing C1 from a tricycle on the playground.

During the initial investigation inspection on 02/16/23 LPA Strother toured the facility, received documents, and conducted interviews with three staff, Staff 1 – Staff 3 (S1-S3) and three children, Child 1 – Child 3 (C1-C3); only one of which LPA could qualify. During the course of the investigation, LPA Strother conducted interviews with one adult, Adult 1 (A1) and two staff, Staff 4 & Staff 5 (S4 & S5) between 02/15/23 and 03/06/23.

Continue on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 05/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 01-CC-20230209120623
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: 4CS WRIGHT START PRESCHOOL
FACILITY NUMBER: 493009430
VISIT DATE: 05/04/2023
NARRATIVE
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Based on review of records that included statements from staff dated 02/08/23 – 02/13/23, staff heard S1 yell at the children, including C1 to “Line up and Get off the bikes!”. The written statements from staff state that C1 was crying when they came inside from the playground on 01/31/23 and that C1 spontaneously reported to two staff that S1 got their neck and didn’t want S1 to get their neck again and S1 grabbed their neck stating S1 hurt them. The following are statements from interviews conducted. A1 stated that on 01/31/23, S1 was heard raising their voice yelling, “Put the bike back!” to C1, then observed S1 pulling C1 off of the bike in an “aggressive” manner and then heard C1 start to cry loudly. S2 stated that they have heard S1 yelling on more than one occasion. S2 stated that in addition to hearing S1 yell “Get off the bike.” on 01/31/23, S2 has heard S1 yell “Stop doing that!” to children in the classroom. S2 stated that they did not see S1 roughly handle a child on 01/31/23, stating that they have witnessed other occasions when S1 handled a child roughly, physically picking up a child in a forceful way and placing them in another area away from where they were playing. S3 stated they have heard S1 yell at children when S1 has asked a child to do something and the child doesn’t do it, S1 will yell, “Why are you not following directions?!”. S3 stated that on more than one occasion they have witnessed S1 pick up a child when S1 is visibly upset with them and move them to another area. S4 stated they have heard S1 yell when they are frustrated that children aren’t listening, giving an example that occurred in January 2023 (specific date unknown) when S1 was heard yelling, “Child C5, you know you aren’t supposed to be doing that, put it away now!”. S4 stated that they have observed S1 pick up a child from the armpits and move them to a different location, sitting them down “harshly”, and another occasion observing S1 grab a child that was hiding under the table in the classroom to get them out while the child said, “Ow, ow, ow.”. S5 stated that they have witnessed S1 yell at two children, C2 and C5 when they have had behavioral challenges. C1 stated during an interview on 02/16/23 that S1 grabbed their neck and “hurt me”, specifically stating that S1 picked them up and took them off of a bike, put them down and then grabbed their neck, then demonstrated by putting their hand around the back of their own neck.

Based on record review and interviews conducted, there is a preponderance of evidence to show that on more than one occasion S1 yelled at C1 or other children in care and handled C1 or other children in care in a rough manner, therefore the allegations are substantiated.

The following violation of the California Code of Regulations, Title 22; Division 12, were observed: see LIC 809D. Appeal Rights were provided.
Exit interview conducted, and report was reviewed with Site Supervisor, Jeannie Hernandez.

Continue on LIC9099-C (2)
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 05/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 01-CC-20230209120623
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: 4CS WRIGHT START PRESCHOOL
FACILITY NUMBER: 493009430
VISIT DATE: 05/04/2023
NARRATIVE
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A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

LPA Strother informed facility representative, Jeannie Hernandez that this report dated 05/04/23 documents one Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Strother informed Jeannine Hernandez to provide a copy of this licensing report dated 05/04/23 that documents a Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 05/04/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 01-CC-20230209120623
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: 4CS WRIGHT START PRESCHOOL
FACILITY NUMBER: 493009430
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/04/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/25/2023
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights: (1)To be accorded dignity in his/her personal relationships with staff and other persons.

This requirement was not met as evidenced by:
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Site Supervisor and staff will watch the Personal Rights training video on the CCLD website and schedule & complete a coaching session with 4C's trainer to do the "Hot Buttons" and "Re-Framing" from the Teaching Pyramid, submitting sign in sheet along with training material to LPA Strother by 05/25/23. amy.strother@dss.ca.gov
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Based on interviews conducted S1 has yelled at day care child(ren) in care on more than one occasion, which poses a potential personal rights risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 05/04/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 01-CC-20230209120623
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: 4CS WRIGHT START PRESCHOOL
FACILITY NUMBER: 493009430
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/04/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/05/2023
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature including but not limited to: interference with functions of daily living including....

This requirement was not met as evidenced by:
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Site Supervisor stated that the topic of personal rights has been discussed at staff meetings beginning on 02/24/23 and was discussed at today's staff meeting. Site Supervisor will write detailed notes to include what specifically was discussed to include the "hands off" approach and personal rights and submit along with signatures from staff acknowledging personal rights discussions occurred by 05/05/23.
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Based on interviews conducted S1 has handled day care child in care in a rough manner on more than one occasion, which poses an immediate health, safety and personal rights risk to the children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Alexis Hollon
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 05/04/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5