<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493010032
Report Date: 06/05/2023
Date Signed: 06/05/2023 11:37:19 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/08/2023 and conducted by Evaluator Sebastian Phouthavong
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20230308082458
FACILITY NAME:LITTLE ONES CHILDREN'S CENTERFACILITY NUMBER:
493010032
ADMINISTRATOR:ROBERT W. BRADYFACILITY TYPE:
850
ADDRESS:7789 HEALDSBURG AVENUETELEPHONE:
(707) 578-8363
CITY:SEBASTOPOLSTATE: CAZIP CODE:
95472
CAPACITY:90CENSUS: 29DATE:
06/05/2023
UNANNOUNCEDTIME BEGAN:
10:25 AM
MET WITH:Laurie Brady & Robert Brady TIME COMPLETED:
11:36 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff member showed inappropriate images on their phone to day care children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
A subsequent complaint investigation visit was conducted today by Licensing Program Analysts (LPAs), Sebastian Phouthavong & Selena Mariani who met with Licensees, Laurie Brady & Robert Brady for the purpose of delivering complaint investigation findings for the above allegation. LPA, previously met with Licensees on 03/15/2023 to initiate the investigation by discussing the allegation, conducting interview(s), making observations, and requesting documents.

It is alleged that a staff member showed inappropriate images on their phone to day care children, specifically modifying the picture with a filter to show “scary pictures.” The facility was toured inside and out. There were 29 children being supervised by 6 staff at the facility during this time.

During the course of the investigation, LPA conducted interviews with the Licensees (L1, L2), five staff members (S1-S5), two adults (A1-A2), four parents (P1-P4) & four children (C1-C4) from 3/15/23 – 5/23/23 L1-L2 admitted to taking photos of the children with the phone’s Snapchat photo filters but would not save the photos on their phone. (Continued on LIC 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 01-CC-20230308082458
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LITTLE ONES CHILDREN'S CENTER
FACILITY NUMBER: 493010032
VISIT DATE: 06/05/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(Continued from LIC 9099)
L1 stated they would ask children what type of filter to use a “funny one” or “scary one”, “scary ones” meaning funny and appropriate to children but would stop doing this activity. Interviews conducted with staff (S1, S3-S4) did corroborate the allegation by stating that they have seen when the phone was used to take photos using a Snapchat filter. While some parent interviews indicated they did not mind staff using photo filters with daycare children, if they are not saved; others (P1, P3, P4) could understand how it can be seen as inappropriate since some filters can be viewed as scary and what one child may see as silly or funny another child may see as scary. One child found the filtered photos scary, while other children (C3, C5) did not see them as scary, but fun.

Based on the information gathered during this investigation, the preponderance of the evidence standard has been. Therefore, the allegation is determined to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. Appeal rights were provided. An exit interview was conducted, and this report was read and discussed with the Licensees, Laurie Brady & Robert Brady. The Notice of Site Visit shall be posted for 30 days.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/08/2023 and conducted by Evaluator Sebastian Phouthavong
COMPLAINT CONTROL NUMBER: 01-CC-20230308082458

FACILITY NAME:LITTLE ONES CHILDREN'S CENTERFACILITY NUMBER:
493010032
ADMINISTRATOR:ROBERT W. BRADYFACILITY TYPE:
850
ADDRESS:7789 HEALDSBURG AVENUETELEPHONE:
(707) 578-8363
CITY:SEBASTOPOLSTATE: CAZIP CODE:
95472
CAPACITY:90CENSUS: 29DATE:
06/05/2023
UNANNOUNCEDTIME BEGAN:
10:25 AM
MET WITH:Laurie Brady & Robert Brady TIME COMPLETED:
11:36 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff member inappropriately disciplined day care children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
A subsequent complaint investigation visit was conducted today by Licensing Program Analysts (LPAs), Sebastian Phouthavong & Selena Mariani who met with Licensees, Laurie Brady & Robert Brady for the purpose of delivering complaint investigation findings for the above allegation. LPA, previously met with Owners on 03/15/2023 to initiate the investigation by discussing the allegation, conducting interview(s), making observations, and requesting documents.

It is alleged that Staff member inappropriately disciplined day care children, specifically staff used hoses and towels on daycare children. At today’s inspection, the facility was toured inside and out. There were 29 children being supervised by 6 staff at the facility during this time. Licensees denied the allegation stating that they, or any staff, would never hit or use a towel or a hose as a way of disciplining children and that the Center’s use of discipline involves time out, positive reinforcement, and speaking with the parents.
During the course of the investigation, LPA conducted additional interviews with, five staff members (S1-S5), two adults (A1-A2), four parents (P1-P4) & four children (C1-C5) from 3/15/23 – 5/23/23.
(Continued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 01-CC-20230308082458
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LITTLE ONES CHILDREN'S CENTER
FACILITY NUMBER: 493010032
VISIT DATE: 06/05/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(Continued from LIC 9099)
According to staff interviews (S1-S5), the facility uses time outs or would redirect the situation when disciplining daycare children. Staff also conveyed that they would talk with the children to try to resolve the issue or have them try to work through the situation. One parent interview (P4) stated to have seen a staff member acting unprofessionally and upset with daycare children but nothing else that was alarming. The remaining parent and children interviews indicated they had not seen or heard any inappropriate discipline being used and had no concerns with the facility at this this time.

Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with Licensees, Laurie Brady & Robert Brady. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 01-CC-20230308082458
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LITTLE ONES CHILDREN'S CENTER
FACILITY NUMBER: 493010032
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/05/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/05/2023
Section Cited
CCR
101223(a)(1)
1
2
3
4
5
6
7
101223(a)(1) (a) The licensee shall ensure that each child is accorded the following personal rights: (1)To be accorded dignity in his/her personal relationships with staff and other persons.
1
2
3
4
5
6
7
Licensee, Robert Brady stated he has ceased taking photos with daycare children using photo filters which could be viewed as “scary” and inappropriate. Licnensee has submitted a statment to LPA, Sebastian Phouthavong during visit.
8
9
10
11
12
13
14
Based on observation and interview, photos were taken of children using photo filters which could be viewed as “scary” and inappropriate. This poses a potential Health and Safety risk to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 06/05/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/05/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5