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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493010314
Report Date: 04/04/2024
Date Signed: 04/04/2024 02:07:25 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/02/2024 and conducted by Evaluator Sebastian Phouthavong
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240202133908
FACILITY NAME:MT. TAYLOR CHILDREN'S CENTER THREEFACILITY NUMBER:
493010314
ADMINISTRATOR:ELHRS, JULIEFACILITY TYPE:
850
ADDRESS:812 VINEYARD CREEK DRIVETELEPHONE:
(707) 526-3008
CITY:SANTA ROSASTATE: CAZIP CODE:
95403
CAPACITY:30CENSUS: 21DATE:
04/04/2024
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Faith MichaelTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff spoke inappropriately to daycare child
INVESTIGATION FINDINGS:
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A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPA), Sebastian Phouthavong who met with Staff, Faith Michael for the purpose of delivering complaint investigation findings for the above allegation. LPA previously conducted an inspection on 02/07/2024 to initiate the investigation and met with Licensee, Varla Dura & Director, Karen Guerin to discuss the allegation, conduct interview(s), make observations, and request documents. It is alleged that staff spoke inappropriately to daycare child, specifically that there was an incident involving a staff member making an inappropriate comment.

During the course of the investigation, LPA conducted interviews with the Licensee (L1), Director (D1), 5 Staff (S1 - S5), 5 children (C1-C4, C6) & 4 Parents (P1-P4) from 02/07/2024 to 03/26/2024. S4 admitted to speaking inappropriately to a daycare child. S4 stated they understood their mistake and have worked with D1 on better use of words when speaking to daycare children. D1 and L1 interviews corroborated with S4’s statement. Furthermore, S1 and S2 stated to have heard S4 making the inappropriate comment.
(Continue on LIC 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 04/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 01-CC-20240202133908
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: MT. TAYLOR CHILDREN'S CENTER THREE
FACILITY NUMBER: 493010314
VISIT DATE: 04/04/2024
NARRATIVE
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(Continue from LIC 9099)
Based on the information gathered during this investigation, the preponderance of the evidence standard has been met. Therefore, the allegation is determined to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. Appeal rights were provided. An exit interview was conducted, and this report was read and discussed with the facility’s Director, Faith Michael. The Notice of Site Visit shall be posted for 30 days.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 04/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 01-CC-20240202133908
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: MT. TAYLOR CHILDREN'S CENTER THREE
FACILITY NUMBER: 493010314
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/04/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/25/2024
Section Cited
CCR
101223(a)(1)
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101223(a)(1) Personal Rights:(a) The licensee shall ensure that each child is accorded the following personal rights...To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidenced by:
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Director has already been working with Staff on better words ro use. LPA provided information on speaking to children and Director stated to ensure all staff will review the information. Director stated a statement of what was reviewed will be submitted with staff’s signatures to LPA.
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Based on interviews it was confirmed that a staff member spoke inappropriately to daycare child This poses a potential health, safety and/or personal rights risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 04/04/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/02/2024 and conducted by Evaluator Sebastian Phouthavong
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20240202133908

FACILITY NAME:MT. TAYLOR CHILDREN'S CENTER THREEFACILITY NUMBER:
493010314
ADMINISTRATOR:ELHRS, JULIEFACILITY TYPE:
850
ADDRESS:812 VINEYARD CREEK DRIVETELEPHONE:
(707) 526-3008
CITY:SANTA ROSASTATE: CAZIP CODE:
95403
CAPACITY:30CENSUS: 21DATE:
04/04/2024
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Faith MichaelTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff did not provide a comfortable environment for daycare children
Staff yelled at daycare child
Staff didn’t intervene while daycare children were pushing each other
INVESTIGATION FINDINGS:
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A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPA), Sebastian Phouthavong who met with Current Director, Faith Michael for the purpose of delivering complaint investigation findings for the above allegation. LPA previously conducted an inspection on 02/07/2024 to initiate the investigation and met with Licensee, Varla Dura & Director, Karen Guerin to discuss the allegation, conduct interview(s), make observations, and request documents. It is alleged that staff did not provide a comfortable environment for daycare children, specifically that here was a lot of standing water on top of the sandbox’s cover tarp. Also that staff yelled at daycare child and staff didn’t intervene while daycare children were pushing each other.

During the course of the investigation, LPA conducted interviews with the Licensee (L1), Director (D1), 5 Staff (S1 - S5), 5 children (C1-C4, C6) & 4 Parents (P1-P4) from 02/07/2024 to 03/26/2024. D1 and L1 denied the allegations. D1 stated staff are to check and remove anything hazardous including standing water before allowing the daycare children to play outdoors.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 04/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 01-CC-20240202133908
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: MT. TAYLOR CHILDREN'S CENTER THREE
FACILITY NUMBER: 493010314
VISIT DATE: 04/04/2024
NARRATIVE
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(Continue from 9099)
D1 stated it can take up to two staff to remove the tarp covering the sandbox if water is on top of it and staff are reminded to help each other on this task. S3 and S5 interviews indicated that the checks are done by either one or two staff corroborating with D1’s statement. Furthermore, D1 and S4 stated a facility broom was provided to assist with the removal of water. Interviews from D1 and L1 stated there was a recent staff meeting that reviewed the importance of having a safe environment for the daycare children as well. In addition, S5 stated the facility’s plan is to replace the tarp with a cover that allows water to seep through; not leaving a pool of water. Statements from S1 and S2 claimed on a previous date, the sandbox was observed to be covered with a tarp and had a huge amount of water on top. The water was accessible to daycare children for a moment but was later removed.

D1 and L1 stated that staff do not yell at children. D1 stated there is a staff member that would raises her voice by putting her hands together like a “microphone” to get child’s attention. But the staff member was provided better ways of getting their attention, including walking up to the child. Interviews from staff (S3 -S5) stated that they do not yell at the children, with S5 further stating if a staff member appeared frustrated and is yelling at the children, the staff member would be switched to another classrooms. Interviews from S1 and S2 did state on a previous date, a staff member was heard yelling at a daycare child.

D1 stated that when children are becoming physical with each other, staff would remind the children to “put their hands down” and that “It can hurt our friends.” If needed, staff would move the child to another classroom. D1 stated they has never seen staff not immediately intervene when children are harming each other. Statement from all staff has indicated if children were harming each other, staff would immediately intervene and stop the situation collaborating with D1’s statement. All staff stated they would use redirection and speak to the children to resolve an issue.

Additional interviews conducted by parents (P1-P4) indicated there are no concerns with the facility at this time. P3 and P4 did state on a past date to have observe a former staff yelling at daycare child. Interviews from children (C2 and C3) stated to have observe a staff member yelling at children. Overall, children’s interviews that were conducted had no concerns with the allegations filed against the facility.
(Continue on 9099-C)
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 04/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 01-CC-20240202133908
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: MT. TAYLOR CHILDREN'S CENTER THREE
FACILITY NUMBER: 493010314
VISIT DATE: 04/04/2024
NARRATIVE
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(Continue from 9099-C)
Based on the information gathered during this investigation, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the Faith Michael. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 04/04/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/04/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 6