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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493010364
Report Date: 01/10/2025
Date Signed: 01/10/2025 10:35:38 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2024 and conducted by Evaluator Sebastian Phouthavong
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20241017100159
FACILITY NAME:LITTLE MONARCHS PRESCHOOLFACILITY NUMBER:
493010364
ADMINISTRATOR:ZOE TEETERFACILITY TYPE:
850
ADDRESS:3267 AIRWAY DRIVETELEPHONE:
(707) 479-5577
CITY:SANTA ROSASTATE: CAZIP CODE:
95403
CAPACITY:57CENSUS: 40DATE:
01/10/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Zoe TeeterTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff yelled at day-care child
INVESTIGATION FINDINGS:
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A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPA), Sebastian Phouthavong who met with Licensee, Zoe teeter for the purpose of delivering complaint investigation findings for the above allegation. LPAs, Sebastian Phouthavong and Mindy Mohr previously conducted an inspection on 10/21/2024 to initiate the investigation and met with Licensee to discuss the allegations, conduct interview(s), make observations, and request documents. LPA, Sebastian Phouthavong conducted a further investigation while at the facility on 10/29/2024. It is alleged that Licensee yelled at a child in care.

During the course of the investigation, LPA conducted interviews with the Licensee (LS), four Staff (S1 – S4), 3 children (C3 - C5) and four adults (A2 – A5) from 10/31/2024 to 01/09/2025. LS admitted that there was an incident when a staff yelled at daycare children to “stop” for misbehaving. The staff member confirmed they inappropriately yelled at children to “stop”, corroborating with LS’s statement. The facility has acknowledged the incident and took further action on the issue.
(Continued on LIC9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 01/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 01-CC-20241017100159
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LITTLE MONARCHS PRESCHOOL
FACILITY NUMBER: 493010364
VISIT DATE: 01/10/2025
NARRATIVE
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(Continued from LIC9099)
Based on the information gathered during this investigation, the preponderance of the evidence standard has been met. Therefore, the allegation is determined to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. Appeal rights were provided. An exit interview was conducted, and this report was read and discussed with the facility’s Licensee, Zoe Teeter. The Notice of Site Visit shall be posted for 30 days.

This is a repeat citation previously issued on 08/06/2024. A Civil penalty is assessed on form LIC421FC for repeat violations within 12 months, in the amount of $250 for the violation.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 01/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2024 and conducted by Evaluator Sebastian Phouthavong
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20241017100159

FACILITY NAME:LITTLE MONARCHS PRESCHOOLFACILITY NUMBER:
493010364
ADMINISTRATOR:ZOE TEETERFACILITY TYPE:
850
ADDRESS:3267 AIRWAY DRIVETELEPHONE:
(707) 479-5577
CITY:SANTA ROSASTATE: CAZIP CODE:
95403
CAPACITY:57CENSUS: DATE:
01/10/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Zoe TeeterTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff left day-care children unattended
Staff did not prevent a day-care child from wandering outside of the facility
Facility is allowing unqualified staff to provide care and supervision to day-care children
Staff did not prevent facility from being hazardous.
INVESTIGATION FINDINGS:
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(LPA), Sebastian Phouthavong who met with Licensee, Zoe teeter for the purpose of delivering complaint investigation findings for the above allegations. LPAs, Sebastian Phouthavong and Mindy Mohr previously conducted an inspection on 10/21/2024 to initiate the investigation and met with Licensee to discuss the allegations, conduct interview(s), make observations, and request documents. LPA, Sebastian Phouthavong conducted a further investigation while at the facility on 10/29/2024.

It is alleged that Staff left day-care children unattended, and Staff did not prevent a day-care child from wandering outside of the facility, specifically, Child 1 (C1) ran outside the facility. It was also alleged that the facility is allowing unqualified staff to provide care and supervision to day-care children, specifically Teacher Aides are left alone with the daycare children. Finally, its alleged that Staff did not prevent facility from being hazardous specifically there are wires on the ground in the facility that the children are having to walk around.
(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 01/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 01-CC-20241017100159
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LITTLE MONARCHS PRESCHOOL
FACILITY NUMBER: 493010364
VISIT DATE: 01/10/2025
NARRATIVE
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(Continued from LIC9099-A)
During the course of the investigation, LPA conducted interviews with the Licensee (LS), four Staff (S1 – S4), 3 children (C3 - C5) and four adults (A2 – A5) from 10/31/2024 to 01/09/2025. LS denied the allegations. LS and Staff (S1 - S2, S4) stated that daycare children are never left unattended. LS and S1 stated that staff would position themselves to always have view of children when inside and outside the facility. Furthermore, LS and S2 stated a staff member would accompany children in a group when using the restroom. LS and Staff (S1 – S2, S4) stated that staff would count the children when transitioning them to the outside yard and inside area. S2 further stated the children would walk in a line with one teacher in the front and one in the back. A statement from S3 did state there was an incident when a child, from a different classroom from their own, was observed unsupervised and unsure if the child was left unattended, S3 stayed in view of the child till they returned to their classroom.

Additionally, LS and Staff (S1 – S4) stated there has not been an incident when a child wondered outside the facility. Statement from LS stated that C1 attempted to open the facility’s door but was always stop by staff member blocking the way. In addition, S3 stated that C2 liked opening doors but was never able to wonder outside the premise.

Statements from LS and staff (S1 – S4) indicated there are at least two staff in each classroom. LS and S1 further stated two staff are fully qualified teachers and Teacher Aides are never left alone with the daycare children. LS further stated a Teacher Aide is only alone with the children during naptime.
LS and Staff (S1 – S4) stated there is not anything hazardous accessible to daycare children. When completing any activity, staff would clean up the area. Additionally, from LPA’s observation on 10/21/2024 and 10/29/2024 no evidence of hazardous objects including wires were on the floor of the facility. Interviews conducted by Adults (A2 - A4) and Child 2 (C3 – C5) currently did not have any concerns with the allegations filed against the facility.

Based on available information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is determined to be unsubstantiated at this time. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the facility’s licensee, Zoe Teeter. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 01/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 01-CC-20241017100159
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LITTLE MONARCHS PRESCHOOL
FACILITY NUMBER: 493010364
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/10/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/10/2025
Section Cited
CCR
101223(a)(1)
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101223(a)(1) Personal Rights:
(a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidenced by:
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Licensee has spoken with the staff member and had the staff member written up regarding the incident. Licensee submitted documentation of the staff member’s acknowledgement on the facility’s police and Personal Rights, including the staff’s signature.
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Based on interviews with Licensee and one staff an incident occurred when a staff member yelled at children which poses a potential health, safety, or personal rights risk to persons in care. A Civil penalty is assessed for repeat violations, in the amount of $250 for the violation.
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 The documentation was submitted on 01/06/2025 to the department. POC has been cleared during today’s visit.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 01/10/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/10/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5