493010364-7-22-2026-01-CC-MMOR-DWDTNZ-20260727145333

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 493010364
Report Date: 07/22/2026
Date Signed: 07/22/2026 11:03:58 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2026 and conducted by Evaluator Sebastian Phouthavong

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20260430150532

FACILITY NAME:	LITTLE MONARCHS PRESCHOOL		FACILITY NUMBER:	493010364
ADMINISTRATOR:	ZOE TEETER		FACILITY TYPE:	850
ADDRESS:	3267 AIRWAY DRIVE		TELEPHONE:	(707) 479-5577
CITY:	SANTA ROSA	STATE: CA	ZIP CODE:	95403
CAPACITY:	57	CENSUS: 28	DATE:	07/22/2026
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Zoe Teeter		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Staff is allowing day care child to use vulgar language.

INVESTIGATION FINDINGS:

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A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPA), Sebastian Phouthavong, who met with Licensee, Zoe Teeter (LS) for the purpose of delivering a complaint investigation finding for the above allegation. LPA previously conducted an inspection on 05/06/2026 to initiate the investigation and met with Licensee to discuss the allegation, conduct interview(s), make observations, and request documents. It was alleged that Staff is allowing a day care child to use vulgar language specifically that Child 2 (C2) use vulgar language and no action is being taken to stop the behavior.

During the course of the investigation, LPA conducted interviews with Licensee (LS), four staff (S1 – S4) & one adult (A1) from 05/06/2026 to 07/14/2026. LS denied the allegation. LS stated that C1 does say use vulgar language and cease in front of staff and other children. However, LS stated the facility is actively addressing C2's behavior and staff intervene to prevent the behavior from continuing. LS further stated that staff are informed to remove C2 from others when C2 is misbehaving and not to react to their bad behavior as doing so may encourage C2 to repeat it.
Continued on LIC9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20260430150532

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LITTLE MONARCHS PRESCHOOL	FACILITY NUMBER: 493010364
	VISIT DATE: 07/22/2026

NARRATIVE

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Continued from LIC9099.
Additionally, LS stated that a behavioral specialist has reviewed C2's behavior and C2 is taken on walks when they become upset to help de-escalate thir behavior.

Interviews with Staff (S1 – S4) indicated that C2 does use vulgar language in the presence of staff and other children. Staff (S1, S2, & S4) stated that staff would attempt to redirect or stop C2's behavior. Specifically, S2 stated that staff would speak to C2 and provide space away from others when the behavior occurs. S4 also stated that if the behavior continues, C2's parents are contacted and come to speak to C2. Staff (S1 & S3) did state that staff had been informed to ignore C2 when they use vulgar language and that C2 is allowed to behave in that behavior.

According to Adult 1(A1)'s statement, A1 stated that they are a specialist who has worked with C2 and has provided the facility with guidance on appropriate strategies for managing C2's behavior when C2 uses vulgar language.

Based on the information gathered during this investigation, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the allegations occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with Licensee, Zoe Teeter. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

LIC9099 (FAS) - (06/04)

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