<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493010364
Report Date: 08/18/2025
Date Signed: 08/18/2025 08:43:11 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2025 and conducted by Evaluator Sebastian Phouthavong
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20250507133343
FACILITY NAME:LITTLE MONARCHS PRESCHOOLFACILITY NUMBER:
493010364
ADMINISTRATOR:ZOE TEETERFACILITY TYPE:
850
ADDRESS:3267 AIRWAY DRIVETELEPHONE:
(707) 479-5577
CITY:SANTA ROSASTATE: CAZIP CODE:
95403
CAPACITY:57CENSUS: 19DATE:
08/18/2025
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:Zoe TeeterTIME COMPLETED:
08:59 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handled child inappropriately
Director is not on site during hours of operation
Licensee retaliated against child
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPA), Sebastian Phouthavong who met with Licensee/Director, Zoe Teeter (LS) for the purpose of delivering a complaint investigation finding for the above allegations. LPA previously conducted an inspection on 05/13/2025 to initiate the investigation and met with Licensee to discuss the allegations, conduct interview(s), make observations, and request documents. LPA also conducted inspections on 07/02/2025. It was alleged that staff handled child inappropriately, specifically that staff pinched a daycare child (C1) and the Director is not on site during hours of operation. Also, it’s alleged that Licensee retaliated against a child specifically that C1 was moved to another classroom due to the alleged incident involving C1 being pinched.

During the course of the investigation, LPA conducted interviews with Licensee/Director (LS), Assistant Staff (AS), Four Staff (S1 – S4), Six Children (C1 – C6) & Four Adults (A1 – A4) from 05/23/2025 to 08/15/2025. LS denied the allegations. LS and AS stated to have addressed the allegation of staff pinching C1 and that staff never pinched C1. Interviews from Staff (S1 – S4) stated that they would never pinch or hurt any children and if a child was misbehaving, would provide them with space and talk to them.
(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20250507133343
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LITTLE MONARCHS PRESCHOOL
FACILITY NUMBER: 493010364
VISIT DATE: 08/18/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(Continued from LIC9099)

Furthermore, LS & AS stated LS is present at the facility during the hours of operation; ending LS’s day at roughly 3:00PM to 5:00PM. LS & AS further stated that LS does often run errands for the facility, however there are at least one and/or two lead staff members that will substitute when LS is not present. Staff interviews (S1 – S4) stated that LS is present during the hours of operation. Staff (S1 & S2) state that LS does leave roughly close to the end of the day and S2 stated that a substitute lead is present when LS is not present corroborating with LS and AS’s statements. Also, S3 stated there were a few times when LS was observed leaving the facility for a small amount of time.

LS, AS & Staff (S1-S3) stated that a plan was in the process of being created where C1 would be moved to a different classroom, however, was never confirmed. LS & AS further stated the plan was to benefit C1 and C1 was scheduled to test out a different classroom, however, did not occur due to C1 not returning to the facility. LS, AS and Staff (S1-S3) stated that C1 was never moved to a different classroom.

According to children’s interviews, C1 did not disclose any information regarding the allegations, and no corroborating evidence was revealed. Interviews conducted by children (C2 – C6) stated to have never been pinched by staff. Interviews from Adults; A1 stated that there were past incidents where staff inappropriately handled children in a rough matter. Also, Adult (A2 & A3) stated when present at the facility they would not observe LS on site. Interviews conducted by Adults (A1 – A4) and Children (C2 – C6) did not have any concerns with the allegation filed against the facility.

Based on the information gathered during this investigation, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the allegations occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with Licensee, Zoe Teeter. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 08/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2