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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493010442
Report Date: 08/07/2025
Date Signed: 08/07/2025 10:28:33 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2025 and conducted by Evaluator Amy Strother
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20250528160335
FACILITY NAME:HEAD START - CARITAS VILLAGEFACILITY NUMBER:
493010442
ADMINISTRATOR:LEVITIN, KENDRAFACILITY TYPE:
850
ADDRESS:301 6TH STREET, SUITE 123TELEPHONE:
(707) 546-5776
CITY:SANTA ROSASTATE: CAZIP CODE:
95401
CAPACITY:18CENSUS: 0DATE:
08/07/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Kendra LevitinTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Day care child sustained unexplained bruises

Staff handled day care child in a rough manner
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Amy Strother made a subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with Center Director, Kendra Levitin, (D1). It has been alleged that day care child (C1) sustained unexplained bruises. It has also been alleged that staff handled day care child (C1) in a rough manner, specifically that staff slammed child C1 down on the toilet seat while in care.

During the investigation LPA Strother interviewed two adults (A3 & A4), Center Director (D1), three staff (S1-S3), three children, (C2-C4) and facility clients (A5-A10) between 06/04/25 and 08/04/25. Records were received on 05/22/25 and 05/28/25 related to the allegations. The facility was toured, and documents were obtained during investigation visits on 06/05/25 and 06/12/25.

Continue on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 01-CC-20250528160335
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: HEAD START - CARITAS VILLAGE
FACILITY NUMBER: 493010442
VISIT DATE: 08/07/2025
NARRATIVE
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PAGE 2

Based on the Department’s records, on 05/22/25 a representative of the facility notified the Santa Rosa Regional Community Care Licensing (CCL) Office of an incident via telephone, and subsequently submitted a written Unusual Incident Report (UIR), accompanied by a Suspected Child Abuse Report (SCAR) on the same date. The reports included staff’s observations on 05/22/25 of visible bruising on C1’s leg, upper thigh and inner thighs. The SCAR was also submitted to Sonoma County Child Protective Services. On 05/28/25 an additional SCAR report was cross-reported to the CCL office. The report includes information regarding C1 and “very mild” bruising on lower back and back of thighs being reported to a medical care provider on 05/23/25. It was stated to the medical provider that the bruising was thought to be caused by C1 being “slammed down on a toiler seat” while attending Head Start Caritas Village the day prior. The report states that the medical provider did not agree with that assessment as the cause of the bruising observed, but did not speculate a possible cause.

During interviews conducted, D1, S1 and S2 all denied the allegations, stating that they can’t think of any unexplained bruising on a child in care, other than the bruising observed on child C1 on 05/22/25, which was reported in accordance to reporting requirements applicable to licensing requirements. All staff stated that they have never observed children being handled roughly by staff. It was reported that staff do not place children onto toilets, the children get on the toilet independently, children who are potty training are offered to use the toilet but also use it independently and children in diapers are changed on a changing table and are not offered the toilet, but would be offered to use it if they asked. Staff corroborated that C1 wears diapers, is changed on the changing table and does not use the toilet while in care. According to interviews with children C2-C4, they all like their teachers, reporting that their teachers help them, keep them safe and are nice. C2-C4 all reported that they feel safe at school.

As part of the investigation, interviews were conducted with the facility’s clients and other individuals with knowledge of the facility, but no corroborating information was obtained from these interviews. Facility clients had positive things to share about the staff, specifically raving about D1, and stated that they felt their children were safe while in care. Additionally, a review of records received during the investigation did not provide evidence supporting the allegations.

Continue on LIC9099-C
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 01-CC-20250528160335
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: HEAD START - CARITAS VILLAGE
FACILITY NUMBER: 493010442
VISIT DATE: 08/07/2025
NARRATIVE
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PAGE 3

During the initial visit to the facility on June 05, and subsequent visit on June 12, the LPA found no evidence of violations at the facility. The facility was not operating with children in care during today’s follow-up inspection, only staff were present in the facility.

Based on available information, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, therefore the allegations are UNSUBSTANTIATED.

This report was reviewed and discussed with facility representative, Center Director, Kendra Levitin. Appeal Rights were provided.

Notice of Site Visit shall be posted for 30 days from today's visit. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3