<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493010486
Report Date: 04/16/2026
Date Signed: 04/16/2026 02:54:59 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2026 and conducted by Evaluator Sebastian Phouthavong
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20260402102453
FACILITY NAME:LITTLE MONARCHSFACILITY NUMBER:
493010486
ADMINISTRATOR:DANA POWELLFACILITY TYPE:
860
ADDRESS:3273 AIRWAY DRIVE SUITE ETELEPHONE:
(707) 479-5577
CITY:SANTA ROSASTATE: CAZIP CODE:
95403
CAPACITY:170CENSUS: 78DATE:
04/16/2026
UNANNOUNCEDTIME BEGAN:
10:01 AM
MET WITH:Zoe TeeterTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not ensure facility is properly sanitized
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPA), Sebastian Phouthavong who met with Licensee, Zoe Teeter (LS) for the purpose of delivering complaint investigation finding for the above allegation. LPA, previously conducted an inspection on 04/07/2026 to initiate the investigation and met with Licensee to discuss the allegation, conduct interview(s), make observations, and request documents. It is alleged that Staff do not ensure facility is properly sanitized, specifically the facility’s entrance is dirty, and the facility’s sign/out front iPad was observed to have bodily fluid on it for an exceeded amount of time.

During the course of the investigation, LPA conducted interviews with Licensee (LS), Assistant Director (AD), Assistant Staff (AS), three Staff (S2 – S4), and five Adults (A1 – A5) from 04/07/2026 to 04/16/2026. LS denied the allegation. LS stated that at the end of each day, staff would clean the facility by wiping all surfaces/equipment including the facility’s sign/out front iPad, vacuum the floor and change the children bedding.
Continued on LIC9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 01-CC-20260402102453
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LITTLE MONARCHS
FACILITY NUMBER: 493010486
VISIT DATE: 04/16/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Continued from LIC9099.
Interviews from AD and Staff (S2–S4) stated that daily cleaning is routinely conducted corroborating with LS’s statement. AD, AS and S3 further stated that includes staff cleaning the facility’s entrance and sign/out front iPad. In addition, S3 and S4 stated that changing stations are cleaned after each use, while AD and S2 stated that a specific staff member is assigned cleaning duties.

According to LPA’s observations conducted on 04/07/2026 and 04/16/2026, the facility’s front entrance and sign-in/out iPad were observed in good repair. Interviews with adults (A1 – A5) stated to have no current concerns regarding the facility at this time. However, A5 stated there was a prior period during which their child became repeatedly ill during multiple illness outbreaks at the facility, and unsure if due to the staff not properly sanitizing the facility.

Based on the information gathered during this investigation, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the allegation occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the Licensee, Zoe Teeter. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.
SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2