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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493010486
Report Date: 05/13/2025
Date Signed: 05/13/2025 02:19:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/18/2025 and conducted by Evaluator Sebastian Phouthavong
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20250218000004
FACILITY NAME:LITTLE MONARCHSFACILITY NUMBER:
493010486
ADMINISTRATOR:DANA POWELLFACILITY TYPE:
860
ADDRESS:3273 AIRWAY DRIVE SUITE ETELEPHONE:
(707) 479-5577
CITY:SANTA ROSASTATE: CAZIP CODE:
95403
CAPACITY:48CENSUS: 30DATE:
05/13/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Zoe TeeterTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff do not provide appropriate napping equipment for the daycare children
Staff do not properly safeguard the facility grounds
INVESTIGATION FINDINGS:
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A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPA), Sebastian Phouthavong who met with Licensee, Zoe Teeter (LS) for the purpose of delivering complaint investigation finding for the above allegations. LPA, previously conducted an inspection on 02/19/2025 to initiate the investigation and met with Licensee to discuss the allegations, conduct interview(s), make observations, and request documents. LPA also conducted an inspection on 02/26/2025.It is alleged Staff do not provide appropriate napping equipment for the daycare and that Staff do not properly safeguard the facility grounds.

During the course of the investigation, LPA conducted interviews with Licensee (LS), Director (D1), two staff (S1 & S2), and 3 Adults (A2 – A4) from 02/19/2025 to 05/12/2025. LS stated that infants under 1 years olds sleep in a crib unless they can climb out of the crib which then are allowed to sleep on a cot. LS further stated 14 to 16 cribs are available and extra cribs and sheets if needed. Interviews from D1 and Staff (S1 & S2) stated children under one years old sleep in a cribs and that the facility has extra napping equipment for children corroborating with LS statement. (Contiued on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 01-CC-20250218000004
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LITTLE MONARCHS
FACILITY NUMBER: 493010486
VISIT DATE: 05/13/2025
NARRATIVE
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(Continued from LIC 9099)
Additionally, LS, D1 and staff (S1 & S2) stated the facility’s front door is always closed and locked from the outside. D1 and S1 stated individuals, including staff, must ring the facility’s doorbell for entry. D1 further stated if staff do not know the individual, staff would speak to them outside and ask for identification. LS and S1 did state the door is open when using the facility’s yellow cart to conduct walks around the area; but the children are under supervision when it occurs. S2 also state there are times when individuals would forget to close the door. Interviews conducted by Adults (A2 – A4) currently did not have any concerns with the allegations filed against the facility.

Based on the information gathered during this investigation, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the allegations occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the Licensee, Zoe Teeter. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4