493010486-7-22-2026-01-CC-MMOR-DWDTQ4-20260727145520

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 493010486
Report Date: 07/22/2026
Date Signed: 07/22/2026 11:06:26 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2026 and conducted by Evaluator Sebastian Phouthavong

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20260506111122

FACILITY NAME:	LITTLE MONARCHS		FACILITY NUMBER:	493010486
ADMINISTRATOR:	DANA POWELL		FACILITY TYPE:	860
ADDRESS:	3273 AIRWAY DRIVE SUITE E		TELEPHONE:	(707) 479-5577
CITY:	SANTA ROSA	STATE: CA	ZIP CODE:	95403
CAPACITY:	170	CENSUS: 77	DATE:	07/22/2026
		UNANNOUNCED	TIME BEGAN:	10:46 AM
MET WITH:	Zoe Teeter		TIME COMPLETED:	11:20 AM

ALLEGATION(S):

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Staff does not provide adequate supervision to day care children.

INVESTIGATION FINDINGS:

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A subsequent complaint investigation visit was conducted today by Licensing Program Analyst (LPA), Sebastian Phouthavong, who met with Licensee, Zoe Teeter (LS) for the purpose of delivering a complaint investigation finding for the above allegation. LPA previously conducted an inspection on 05/06/2026 to initiate the investigation and met with Licensee to discuss the allegation, conduct interview(s), make observations, and request documents. It was alleged that staff does not provide adequate supervision to day care children, specifically that Child 1 (C1) was left unsupervised in the parking lot.

During the course of the investigation, LPA conducted interviews with Licensee (LS) and seven staff (S1 – S5, S8 & S9) from 05/06/2026. LS denied the allegation. LS stated that there was a previous incident in which C1 ran toward the parking lot, however, was stopped by S5. LS further stated that S5 maintained visual supervision of C1 throughout the incident. An interview conducted with S5 confirmed that the incident occurred when C1 got out of the play yard gate and ran toward the nearby parking lot.
Continued on LIC9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20260506111122

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LITTLE MONARCHS	FACILITY NUMBER: 493010486
	VISIT DATE: 07/22/2026

NARRATIVE

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Continued from LIC9099.
S5 stated that they stopped C1 in the parking lot and maintained visual supervision throughout the incident. Additionally, interviews with Staff (S2, S3 & S8) indicated observing the incident and stated that C1 ran to the nearby parking lot, however, was stopped by S5 in the parking lot. Interviews from Staff (S2, S3, S5 & S8) collaborated with LS’s statement.

In addition, interviews from Staff (S8 & S9) stated that normally there are two to three staff assigned to each classroom. When transferring daycare children to the outdoor yard or indoor area, S5 stated that staff would count the children beforehand. S8 stated that the children hold onto a rope during transition and S9 stated that staff and children hold hands during the transition.

Based on the information gathered during this investigation, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the allegations occurred and therefore are determined to be unsubstantiated. There were no Title 22 deficiencies cited. This report was reviewed and discussed with Licensee, Zoe Teeter. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Melinda Mohr
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

LIC9099 (FAS) - (06/04)

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