493010539-9-26-2025-01-CC-MAUN-DM4S86-20251003133835

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 493010539
Report Date: 09/26/2025
Date Signed: 09/26/2025 04:20:51 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2025 and conducted by Evaluator Yang Yang

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20250708115059

FACILITY NAME:	SCHLAGER PAIGE & JENNIFER FCCH		FACILITY NUMBER:	493010539
ADMINISTRATOR:	SCHLAGER PAIGE & JENNIFER		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(707) 299-7233
CITY:	PETALUMA	STATE: CA	ZIP CODE:	94954
CAPACITY:	14	CENSUS: 4	DATE:	09/26/2025
		UNANNOUNCED	TIME BEGAN:	01:24 PM
MET WITH:	Paige Schlager and Jennifer Schlager		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

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-Licensee did not treat child with respect
-Licensee did not intervine when child pushed another child in care

INVESTIGATION FINDINGS:

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On September 26, 2025, Licensing Program Analyst (LPA) Y. Yang made a follow-up visit to the facility to present the findings from a previously initiated complaint investigation. The initial visit occurred on July 9, 2025. The allegations under review claimed that the licensee did not treat a child with respect and did not intervene when one child pushed another. According to the complaint, on a specified date, one infant pushed another infant twice, causing the second infant to fall backward and strike their head on a wooden crib while in the co licensee, Paige Schlager’s presence. Additionally, the report indicated that the child cried but did not require medical attention. It was also alleged that the co licensee raised her voice and scolded the child who had been pushed.

The LPA met with the facility’s licensees, Paige and Jennifer Schlager, today to discuss the findings of the investigation. During the initial site visit conducted on July 9, 2025, both licensees were interviewed regarding the allegations. Both individuals denied the claims. Co-licensee Jennifer Schlager stated that she was not present at the facility when the alleged incidents occurred and did not have any additional information to provide. Co-licensee Paige Schlager stated that she was familiar with the incident referenced in the complaint but asserted that it did not happen as described.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 09/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20250708115059

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: SCHLAGER PAIGE & JENNIFER FCCH	FACILITY NUMBER: 493010539
	VISIT DATE: 09/26/2025

NARRATIVE

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P. Schlager explained that on the day in question, she had three infants in care. She stated that child 1 and child 2 were both trying to sit on her lap. According to P. Schlager, child 1 initially pushed child 2 out of the way, and child 2 then pushed child 1 in response. P. Schlager stated that child 1 subsequently fell backwards and hit their shoulder on a child gate. P. Schlager clarified that child 1 did not hit their head on any furniture, although the child was upset and began to cry. P. Schlager further stated that she separated the two children and that at no point did she raise her voice or scold either of them.

Throughout the course of the investigation, the LPA conducted observations and interviewed staff and other individuals familiar with the facility. The information obtained through these interviews did not yield any corroborating evidence to support the allegations. Furthermore, during the LPA’s visits to the facility on July 9 and the date of this report, no observations were made indicating any violations of children’s personal rights. The children in care appeared to be treated with dignity in their interactions with staff and others and were provided with safe, healthful, and comfortable accommodations, furnishings, and equipment.

Based on available information, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are determined to be unsubstantiated at this time. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the facility’s licensees, Paige and Jennifer Schlager. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:	DATE: 09/26/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/26/2025

LIC9099 (FAS) - (06/04)

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