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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493010545
Report Date: 08/27/2026
Date Signed: 08/27/2026 01:56:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2026 and conducted by Evaluator Yang Yang
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20260610163358
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
493010545
ADMINISTRATOR:ZETTLER, MARIOFACILITY TYPE:
860
ADDRESS:6150 COMMERCE BLVDTELEPHONE:
(707) 847-4894
CITY:ROHNERT PARKSTATE: CAZIP CODE:
94928
CAPACITY:170CENSUS: 59DATE:
08/27/2026
UNANNOUNCEDTIME BEGAN:
12:24 PM
MET WITH:Kristine Peterson, Interim Center DirectorTIME COMPLETED:
01:29 PM
ALLEGATION(S):
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Staff did not ensure proper supervision resulting in a child leaving the facility
INVESTIGATION FINDINGS:
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An unannounced follow-up complaint investigation visit was conducted by Licensing Program Analyst (LPA) Y. Yang to deliver the findings of the complaint investigation. The allegation stated that facility staff did not ensure adequate supervision, resulting in a child leaving the facility. Specifically, it was alleged that, on a specified date, child C1 exited the facility through an emergency exit door located in an interior hallway and that a staff member followed C1 in an attempt to prevent the child from leaving the facility.

During the initial complaint investigation visit conducted on June 18, 2026, LPA Yang interviewed Center Director Mario Zettler (Staff S1) regarding the allegation. Director Zettler denied the allegation and stated that he was not present at the facility at the time of the incident. However, he stated that he was briefed about the incident upon his return and provided information regarding the circumstances based on the information reported to him by facility staff. (Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 01-CC-20260610163358
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 493010545
VISIT DATE: 08/27/2026
NARRATIVE
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Director Zettler stated that, based on his understanding of the incident, C1 attempted to elope from the facility during the transition from outdoor play to the classroom. Director Zettler stated that C1 had previously successfully eloped from the facility on two occasions. He reported that C1's class had returned from the playground and was lining up in the interior hallway in preparation for entering the classroom. During this transition, C1 and two other children left the group and ran down the hallway toward the emergency exit door located at the front of the facility. Director Zettler reported that C1 was able to push open the interior emergency exit door, which activated the door alarm. Upon hearing the alarm, the two other children returned toward the group, while C1 continued through the emergency exit door. Director Zettler reported that Staff S2 observed the incident, followed C1, and subsequently brought C1 back inside the facility.

Director Zettler stated that S2 was not C1's assigned teacher at the time of the incident. However, S2 was in close proximity to the area and was able to assist C1's assigned teacher, Staff S3. Director Zettler stated that S3 was responsible for supervising the remaining children in the group while S2 responded to C1.
As part of the investigation, the LPA interviewed Staff S2 through S7 on June 18, July 16, and July 27, 2026. The information obtained during the interviews was generally consistent regarding the sequence of events, the location of the incident, and the staff response. In particular, the accounts provided by S2 and C1's assigned teacher, S3, corroborated key portions of Director Zettler's account.

S2 stated that she was not C1's assigned teacher at the time of the incident but was in the area when C1 and the other children left the group. S2 stated that she offered to assist S3 because S3 was supervising the remaining children and could not leave the group. S2 stated that she followed C1 after C1 opened the interior hallway emergency exit door. S2 reported that she reached C1 before C1 reached the exterior emergency exit gate located outside the building. S2 stated that because the emergency exit door locked behind her, she then exited the side yard area with C1 and escorted C1 back into the building through the main entrance. S2 further stated that C1 remained under staff supervision throughout the incident and was not left without staff oversight.

C1's assigned teacher, S3, provided an account consistent with S2's statement regarding the division of responsibilities during the incident. S3 stated that she remained with the group of children while S2 responded to C1. This information was consistent with the other staff interviews indicating that the remaining children continued to be supervised while S2 responded to C1's attempted elopement from the facility. (Continued on LIC90099-C)
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 01-CC-20260610163358
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 493010545
VISIT DATE: 08/27/2026
NARRATIVE
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The investigation established that in this incident, C1 was able to open an interior emergency exit door and proceed through the doorway during a transition from the playground to the classroom. The investigation also established that staff responded to C1's movement toward the exit, with S2 following C1 and subsequently escorting C1 back into the facility. The investigation did not establish that C1 proceeded through the exterior emergency exit gate or entered the parking lot without staff supervision. The investigation did identify concerns related to the supervision of young children during transition periods and the circumstances surrounding C1's ability to open the interior emergency exit door. However, the evidence obtained did not establish that staff supervision was absent or that staff did not respond when C1 attempted to leave the facility.

Based on available information and interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegation is determined to be unsubstantiated at this time. There were no Title 22 deficiencies cited. This report was reviewed and discussed with the Interim Center Director, Kristine Peterson. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Yang Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 08/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/27/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3