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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 493010863
Report Date: 09/10/2026
Date Signed: 09/10/2026 02:45:54 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/15/2026 and conducted by Evaluator Amy Strother
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20260615114042
FACILITY NAME:BRIGHT STAR GROUP LLC.FACILITY NUMBER:
493010863
ADMINISTRATOR:KILEY CLARKFACILITY TYPE:
860
ADDRESS:28 MAXWELL CT.TELEPHONE:
(707) 217-4032
CITY:SANTA ROSASTATE: CAZIP CODE:
95401
CAPACITY:45CENSUS: 5DATE:
09/10/2026
UNANNOUNCEDTIME BEGAN:
10:04 AM
MET WITH:Monika DesorTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Licensee does not permit parents to enter and inspect the facility.
Staff co-mingle children in care.
Licensee does not ensure toys are maintained in good condition.
Licensee does not ensure day care children's files are complete.
Staff leave children unattended.
Staff do not provide a safe, clean and sanitary environment for children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Amy Strother made a subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with facility representative, Monika Desor (S3). The following has been alleged, 1. Licensee does not permit parents to enter and inspect the facility. 2. Staff co-mingle children in care. 3. Licensee does not ensure toys are maintained in good condition. 4. Licensee does not ensure day care children's files are complete. 5. Staff leave children unattended. 6. Staff do not provide a safe, clean and sanitary environment for children.

During the initial investigation inspection on 06/22/26 LPA Strother toured the facility, received a current roster of children in care, reviewed records and conducted an interview with staff (S3).

During the 06/22/26 interview, S3 admitted that she did have a sign that said, “Please stop, wait for the staff to bring your child.” S3 stated that the sign was up during a time that Hand, Foot and Mouth disease was going around so she asked the parents to stay at the front entry and not to go into the classroom.
Continue on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 11
Control Number 01-CC-20260615114042
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: BRIGHT STAR GROUP LLC.
FACILITY NUMBER: 493010863
VISIT DATE: 09/10/2026
NARRATIVE
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PAGE 2

S3 admitted that on days when the number of children was lower, children who were enrolled in the toddler classroom were placed in the preschool room. S3 stated that she thought it was okay because the toddlers that joined the preschool group of children were over 2 years old.

On 09/04/26 at 1:50pm LPA conducted a second interview with S3. S3 stated that the Directors have been responsible for making sure the children’s files were complete. When asked when the Directors are given the opportunity to maintain the children’s files, S3 stated that they checked the files prior the school opening for the day, coming in 10 minutes early to check files, or when she gives the Director a break from the classroom “like whenever they have time, 11:30 or 2:30pm, whenever they have time or when the kids leave early around 4 or 4:30pm, they can sit in the office to check the files”.

S3 denied that any child has ever been left unattended. On 09/08/26 S3 stated that no child ever left the facility without supervision. S3 first stated that while she was standing at the front door, child C1 was about to pass by her. S3 then changed her account of the incident stating that she was watering the potted plants at the base of the steps and saw child C1 and asked what they were doing, stating she was glad she was standing there.

S3 then reported that she had her back turned to the front door area and an unknown male adult said to her, “Do you know that this child is there behind you.” S3 stated that C1 was near the front door on the first step of the porch while S3 was standing near the pot at the bottom of the steps, watering it and then they both went inside. S3 reported that she had been outside watering for 2-3 minutes prior to the man speaking to her about the child. S3 stated that she does not recall the date that this occurred but thinks that it happened at lunch time. When asked, S3 denied that any other child stepped out of the front door without supervision.

S3 described the facilities cleaning routine to include sanitizing toys, vacuuming, mopping and cleaning the bathrooms. S3 stated If she were to tell a new teacher how to change diapers, it would include using the changing pad, diapers and wipes have children’s names on them and we sanitize the pad or table after each change, and that staff and the child wash their hands after the diaper change.

Continue on LIC9099-C
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 11
Control Number 01-CC-20260615114042
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: BRIGHT STAR GROUP LLC.
FACILITY NUMBER: 493010863
VISIT DATE: 09/10/2026
NARRATIVE
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PAGE 3

S3 stated that she provides gloves for diaper changes, but it’s the staff person’s choice if they use them, that the diapers go in the garbage can with lid, and the diaper change is recorded on Brightwheel.

During the investigation LPA Strother interviewed six adults, (A1-A6) and four former staff (S1, S2, S4 & S5) between 06/15/26 and 09/02/26, with three attempts made to conduct an additional interview with S1 between 09/04/26 and 09/09/26.

One adult reported a sign in the school’s entry that said something like, “Stop right here”, stating that Desor did not want parents to enter the classroom. Another adult stated that they were told by a staff person that they would go get their child, when they saw the adult arrive for pick up, and although they were never verbally told not to enter, they were asked to wait right there, in the entryway. One adult’s account of drop-off and pick-up was that they would wait at the door, never seeing the classrooms, although they didn’t recall being told they couldn’t enter any part of the school.

Staff corroborated statements made by adults interviewed, stating that there was a sign that said something like” Stop here, no parents beyond this point.” Another remembered the sign saying, “No parents past this point” and being asked by Desor to enforce the sign, not allowing parents to enter the classrooms. Another staff stated that parents were not allowed to go past the entry and that there was a sign informing them of this.

One adult stated that they were told by one of the Directors that the two groups, toddlers and preschool children, were co-mingled together and that she was pushing to have the groups separated due to injuries occurring. The same adult stated that they themselves observed the two groups together, usually in the room on the left. Another adult corroborated observing the two groups of children all together in the lunch room, the room with the refrigerator (on the left). A third adult stated that when they picked up their toddler aged child at 5:00pm, they were in the preschool play yard playing with bubbles with all the other children. A forth adult stated despite being told their child was enrolled in the toddler room, they observed all of the children in the same room together each time they were at the school, stating one time they observed 8 children in the classroom to the left with the refrigerator and two tables.

Continue on LIC9099-C
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 11
Control Number 01-CC-20260615114042
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: BRIGHT STAR GROUP LLC.
FACILITY NUMBER: 493010863
VISIT DATE: 09/10/2026
NARRATIVE
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PAGE 4

Staff interviewed stated that all 12 children were together in the same classroom, toddlers and preschoolers were together in the lunch room and outside on the preschool play yard, but separated during nap time. Statements were given regarding concerns for children’s safety based on the groups combining. One staff stated that Desor was present when the two groups were combined. Staff corroborated the allegation and statements made by the adults interviewed.

During today's inspection LPA observed 5 children (C2-C6) who were supervised by 2 staff in the large preschool room at the end of the entry hallway. There were a total of 5 children in attendance at the time LPA arrived. LPA requested and received a current rooster from Desor. Based on the birth dates listed on the roster, all 5 children in attendance were over the age of two. LPA review files for C2-C6, based on file review children C5 and C6 have signed admission agreements indicating they are enrolled in the toddler program 18-36 months, one dated 08/13/26 and one dated 05/04/26.

On 06/22/26 at 1:12pm LPA Strother toured the facility’s preschool play yard. LPA observed two large plastic objects, a purple/blue color that appeared to be side pieces from a dismantled structure. The objects were leaning against the back wall. At 1:16pm LPA took a photo of three broken toys found in the Preschool yard. The three toys were a plastic zebra with one leg broken, leaving a sharp plastic point behind, a gray curved plastic item that looked like it may have come off of a play kitchen sink, the bottom where the “faucet” broken off was jagged and sharp, and an orange Styrofoam object that look like it had been torn form the larger original object with broken white plastic, missing one of two small black wheels. The white plastic, where one wheel used to be, was sharp to the touch.

One staff advised that there were marbles and other little figurine type toys that could be choking hazards lying around the classroom accessible to the toddler children.

One adult stated that they know that the facility never obtained their child’s immunization records, stating that her child’s file was not complete while attending the facility. They stated that the hospital told the facility that they would fax the child’s records to the facility if the facility sent a blank form with the child’s information on it, but later found out that the request was never made when they spoke to the hospital again to enroll at a new school.


Continue on LIC9099-C
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 11
Control Number 01-CC-20260615114042
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: BRIGHT STAR GROUP LLC.
FACILITY NUMBER: 493010863
VISIT DATE: 09/10/2026
NARRATIVE
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PAGE 5

A former Director interviewed stated that Desor was responsible for completing children’s files, and to their knowledge the files were complete. Another staff stated that Desor told them that some of the children’s files did not have immunization records.

One adult stated that they did see a child alone without an adult, stating that at the end of the day during pick up time, there would be children in the back room (preschool room) alone or inside another room alone while staff were in the hallway. Another adult stated that they witnessed kids in the lunch room “drift away” into the big room at the end of the hallway, and didn’t believe a teacher was in there and a second incident when a teacher was changing a diaper on the floor and a child walked into the hallway unsupervised.

One staff stated that they were instructed by Desor to leave the children unattended during nap time, reporting that Desor told them to take their lunch break at that time, and had previously mentioned that the two groups were separated during nap time. This staff stated that there were times when the other staff person would just leave the children alone indoors and outdoors, giving an example of a time they were in the office with Desor and witnessed the only other staff person present, walk past the office door, so they knew that nobody was with the children. They added that sometimes they would walk into the classroom and see that the children were alone without an adult present. Another staff added that there were times that she needed to leave the classroom at a time when the groups were in separate classrooms and Desor didn’t step into help, so they had the other staff person stand between the two classrooms.

Another staff, S4 reported that when undesired behaviors came up and they would ask Desor for help in the classroom, stating that Desor would separate the child from the group, placing the child on the other side of a solid half door where they could not be properly supervised, while the teacher was in the classroom and Desor went back to the office.

S4 reported that there were two occasions when a child got out of the school unsupervised. S4 stated that she isn’t sure how it happened, but the first time Desor was there and an unknown male adult came to the front door of the facility and asked if the child (C1) was our student. S4 stated that C1 had been in the nap room and Desor was in the office at the time.

Continue on LIC9099-C
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 11
Control Number 01-CC-20260615114042
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: BRIGHT STAR GROUP LLC.
FACILITY NUMBER: 493010863
VISIT DATE: 09/10/2026
NARRATIVE
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PAGE 6

S4 reported a second time a child eloped, this time child C2 got out, and another staff (S2) found C2 out front. S4 recalled asking S2 if C2 had been picked up, and then S2 frantically looking for C2, finding C2 outside the front door. S4 stated it was difficult to remember all the details. S4 recalled that the two incidents were about a month apart, occurring between the months of February and May 2026.

Staff S2 corroborated S4’s accounts of two incidents of children eloping from the facility, naming the same two children without prompt. On 09/08/24 S2 stated that although she was not present at the time of the incident, that S4 and Desor told them that child C1 somehow managed to get out front and was on the sidewalk and an adult male that works in the area returned C1 to the school. S2 recalled S4 and Desor appearing concerned and shaken up. S2 thought that the incident occurred around April or May of 2026.

S2 reported a second incident, stating that child C2 got out of the facility, corroborating S4’s statement. S2 did not give a date that the incident occurred but stated that they recall that parents were coming and going while they were inside cleaning and S4 was outside with the children. S2 saw a parent arrive that she knew S4 wanted to speak to, so they traded places and suspected that C2 followed S4 inside and then slipped out the door when a parent was leaving. S2 stated that they found C2 on the porch, right in front of the front door when they went to take the trash out, thinking the child could have been outside for up to five minutes.

One adult commented that during pick up time the floors in the lunchroom looked dirty like they had not been swept or mopped.

One staff person stated that the diapering mat could not be sanitized easily and that they observed that hands were not being washed between diaper changes or gloves not being changed between diaper changes. Another staff person stated that they would sanitize the diaper changing mat with diaper wipes and at the end of the week wipe it done with Clorox wipes. They stated that although they always wore gloves for diaper changes, they wore the same gloves for multiple diaper changes, stating they were not trained by a Director or by Desor on diaper changing procedures.

Continue on LIC9099-C
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 11
Control Number 01-CC-20260615114042
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: BRIGHT STAR GROUP LLC.
FACILITY NUMBER: 493010863
VISIT DATE: 09/10/2026
NARRATIVE
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PAGE 7

Based interviews conducted and a review of records received, the preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22 are cited on the attached LIC9099-D. An immediate civil penalty is being assessed on LIC421IM in the amount of $500.

This report was reviewed and discussed with Facility Representative, Monika Desor. Appeal Rights were provided.

Notice of Site Visit shall be posted for 30 days from today's visit.

LPA Strother informed facility representative, Monika Desor that this report dated 09/10/26 documents one Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Strother informed the facility representative to provide a copy of this licensing report dated 09/10/26 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
LIC9099 (FAS) - (06/04)
Page: 8 of 11
Control Number 01-CC-20260615114042
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: BRIGHT STAR GROUP LLC.
FACILITY NUMBER: 493010863
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/11/2026
Section Cited
HSC
1596.99(c)(3)
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(c) The department shall assess an immediate civil penalty of five hundred dollars ($500) per violation and one hundred dollars ($100) for each day the violation continues after citation, for any of the following serious violations: (3) Absence of supervision, including, but not limited to, a child left unattended...
This requirement is not met as evidenced by:
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S3 stated she will submit signed statements from staff that they have been trained on latching the half doors and the child safety gate each time they come and go from the classrooms. S3 will also submit the facilities plan for counting and accounting for the children present.
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Based on interviews with two former staff, S2 and S4, on two separate occasions a child was found outside the facility’s front door unsupervised, between February and May of 2026, which poses an immediate personal rights or health and safety risk to the children in care.
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Statement and plan will be sent to LPA Strother's email:
amy.strother@dss.ca.gov by 09/11/26.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 11
Control Number 01-CC-20260615114042
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: BRIGHT STAR GROUP LLC.
FACILITY NUMBER: 493010863
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/24/2026
Section Cited
CCR
101218.1(b)(1)
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(b)At the time of acceptance of each child in care, the licensee shall inform each child's parent or authorized representative of his/her rights...(1)To enter and inspect the child care center...
This requirement was not met as evidenced by:
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S3 stated that all of signs have been taken down. S3 will submit a statement that she understands that signs can not be posted asking parents not to enter and can can ask parent not to enter.
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Based on interviews there were multiple examples of signs up in the facility relaying the message that parents were to wait in the school entry and not enter the classrooms, which poses a potential personal rights or health and safety risk to the children in care.

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S3 will submit dated and signed statement to LPA's email: amy.strother@dss.ca.gov by 09/24/26
Type B
09/24/2026
Section Cited
CCR
101216.4(a)(2)
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(a)Licensees serving preschool-age children may create a...program...for children who are between 18 mo and 36 mo of age…(2)The toddler program shall be conducted in areas physically separate from those used by older or younger children…

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S3 will submit a signed and dated statement that she will keep the toddler and preschool aged children seperate, that she will seperate the children in accordance to the admission agreement and update admission agreements with the children's authorized representative when changes are agreed upon.
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Based on interviews and observation on 09/10/26, toddler and preschool children were co-mingled inside preschool classrooms and preschool yard on multiple occasions, which poses a potential personal rights or health and safety risk to the children in care.
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S3 will submit the updated admission agreement for C5 and C6 to LPA Strother by 09/24/26 by email: amy.strother@dss.ca.gov
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
LIC9099 (FAS) - (06/04)
Page: 9 of 11
Control Number 01-CC-20260615114042
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: BRIGHT STAR GROUP LLC.
FACILITY NUMBER: 493010863
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/24/2026
Section Cited
CCR
101239(m)(1)
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(m)All play equipment and materials used by children shall be age-appropriate. (1)The licensee shall provide a variety of age-appropriate equipment, toys and materials in good condition...

This requirement was not met as evidenced by:
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S3 stated that she will train staff to be consistent in observing the use of toys and throw away any toy that becomes broken or hazerdous immediately or remove the item until it is reparied, if possible.
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Based on LPAs tour of the preschool play yard on 06/22/26 there were multiple toys available to children that were broken with sharp areas or had small parts available to toddlers, which poses a potential personal rights or health and safety risk to the children in care.
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An outline of staff training content will be provided to LPA Strother by email: amy.strother@dss.ca.gov by 09/24/26
Type B
09/24/2026
Section Cited
CCR
101221(a)
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(a) A separate, complete and current record for each child is maintained in the child care center.

This requirement was not met as evidenced by:
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S3 will review the Director job description to ensure that the specific responsibility of managing children's files at the time of enrollment and maintaining children's file is in writing. S3 will come up with a block of time each week for Director office hours for the purpose of completing this task.
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Based on interview, Desor stated the Directors were responsible for children’s records, one former Director stated that Desor was responsible for the children’s records and one Director stated that Desor told them that files were missing immunization records. One parent stated that their child’s record was not complete, which poses a potential personal rights or health and safety risk to the children in care.
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S3's plan and changes to written job description will be sent to LPA Strother's email: amy.strother@dss.ca.gov by 09/24/26
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
LIC9099 (FAS) - (06/04)
Page: 10 of 11
Control Number 01-CC-20260615114042
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: BRIGHT STAR GROUP LLC.
FACILITY NUMBER: 493010863
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/24/2026
Section Cited
CCR
101223(a)(2)
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(a)The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.

This requirement was not met as evidenced by:

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S3 removed the cloth strap from the chaging pad on 06/22/26.

S3 stated that she will develop and step by step diaper changing routine, will review the steps with the staff, and post the steps in the diaper changing areas.
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Based on observations on 06/22/26 the changing mat could not be thoroughly sanitized between diaper changes. Based on interviews conducted staff “sanitized” the diaper mat with diaper wipes, and staff did not change their gloves between diaper changes or did not wash their hands between diaper changes, which poses a potential personal rights or health and safety risk to the children in care.
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S3 will submit the diaper changing procedure and a photo of the posted steps to LPA Strother by 09/24/26, to LPA's email: amy.strother@dss.ca.gov
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2026
LIC9099 (FAS) - (06/04)
Page: 11 of 11