493011007-7-15-2026-01-CC-MAUN-DW9RE9-20260723125707

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 493011007
Report Date: 07/15/2026
Date Signed: 07/15/2026 11:11:54 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2026 and conducted by Evaluator Amy Strother

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20260424090944

FACILITY NAME:	SALHUANA VELASQUEZ, ANGELLA FCCH		FACILITY NUMBER:	493011007
ADMINISTRATOR:	ANGELLA SALHUANA V		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(707) 569-4472
CITY:	SANTA ROSA	STATE: CA	ZIP CODE:	95407
CAPACITY:	14	CENSUS: 8	DATE:	07/15/2026
		UNANNOUNCED	TIME BEGAN:	10:27 AM
MET WITH:	Angella Salhuana Velasquez		TIME COMPLETED:	11:26 AM

ALLEGATION(S):

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Licensee does not keep sick children seperated

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Amy Strother made a subsequent complaint investigation inspection, for the purpose of delivering complaint findings, and met with Licensee Angella Salhuana Velasquez (L1). It has been alleged that the Licensee does not keep sick children separated, specifically that the Licensee accepts sick children into care, and does not keep them separated from the other children in care, resulting in children becoming ill.

During the initial investigation inspection on 04/29/26, LPA Strother requested and received a current roster of children in care and by email, a copy of the Licensee’s parent handbook. During the visit, LPA interviewed the Licensee (L1) and the assistant (S1).

L1 stated that it has happened that parents didn’t tell her that their child was sick when they arrived. L1 stated that after drop off, she then noticed symptoms and/or made observations of the child’s behavior, as not typical, and has had to call the parent, asking that they pick up their child. (Continue on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20260424090944

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: SALHUANA VELASQUEZ, ANGELLA FCCH	FACILITY NUMBER: 493011007
	VISIT DATE: 07/15/2026

NARRATIVE

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L1 stated that some parents have taken up to three hours to come pick up when called. L1 stated that when a child is discovered to have symptoms of illness they are separated from the other children staying inside with L1 or S1, while the other children play outside with the adult that isn’t staying inside. L1 mentioned that she cleans and sanitizes the toys and surfaces when the ill child goes home.

L1 denied the allegation, stating that she has never allowed a child to enter care knowing that they were ill, and gave an example of not accepting a child into care because during drop off L1 thought the child may have had “pink eye”. L1 also gave an example of a time in the past that she had to close due to an outbreak of COVID.

L1 added in summary that some children have known health conditions, conditions that give them symptoms like a wet nose or cough that may appear to be related to illness, but are not, and therefore are allowed to be in care. L1 stated that she would never speak about any children’s specific health conditions with another child’s parent, so they may not understand that the symptoms aren’t related to a contagious illness.

S1 explained her understanding of the facilities policy to include if a child has a fever, diarrhea, COVID, or RSV they must stay home or be picked up to go home if symptoms are discovered while a child is in care. S1 explained that a doctor’s note may be required for the child to return after having a virus. S1 described how she and L1 will separate a child from the other children in care, if they are waiting to be picked up due to symptoms of illness discovered after the child was accepted into care. S1 denied the allegation, stating that they have never taken a child into care that they knew was sick, stating that they have sent children home when they noticed they weren’t well after drop off, but was not able to provide a specific time that this occurred.

Based on LPA’s review of the “Policies and Parent Handbook” provided to LPA by L1 through email, on 04/29/26, the section titled “Health” states the following in summary: the facility only provides services to well children, a daily health screening will take place upon arrival and current immunizations are required. Parents are to notify the provider of any unusual emotional or physical illness or disability their child may be experiencing or of any contagious illness or disease that their child may have or may have been exposed to.

Continue on LIC9099-C

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20260424090944

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA CC RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: SALHUANA VELASQUEZ, ANGELLA FCCH	FACILITY NUMBER: 493011007
	VISIT DATE: 07/15/2026

NARRATIVE

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The provider will notify parents of any unusual demeanor that may indicate health concerns. Children must remain home if fever, clear, green or yellow mucus, productive cough, vomiting or diarrhea that cannot be contained with regular diapering. Children treated with antibiotics must wait 24 hours to return, unless a signed doctor’s note indicates otherwise.

During the investigation, LPA Strother interviewed four adults (A1 – A4), parents of both formerly and currently enrolled children between 04/27/26 and 07/09/26. Adults interviewed were all aware that L1 has policies related to illness in place. Some of the parents felt that L1 does health checks at the time of drop off, stating that they are always greeted by L1 at the door.
Two parents interviewed recalled times that they were called to pick up their child due to L1 observing illness related symptoms after drop off. Parents were not clear if their child had been separated from the other children, one parent stated that she was greeted at the front door and L1 had their child in her arms.

One parent recalled being asked to provide a doctors note to clear their child’s return to care. One of the parents interviewed stated that L1 informs the families through a text message when there has been an illness or outbreak of any kinds at the daycare, and had kept families informed. Another parent also spoke of L1’s level of communication with them, stating that if their child got hurt, L1 would send a text explaining what happened and how they helped them feel better.

None of the parents interviewed were able to provide an example of a time when a sick child or children were knowingly accepted into care.

Based on interviews conducted and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that an alleged violation occurred, therefore the allegation is UNSUBSTANTIATED.

This report was reviewed and discussed with Licensee, Angella Salhuana Velasquez. Appeal Rights were provided.

A Notice of Site Visit shall be posted for 30 days from today's visit.

SUPERVISORS NAME: Melchisedeck Augustin
LICENSING EVALUATOR NAME: Amy Strother
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026

LIC9099 (FAS) - (06/04)

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