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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 496800941
Report Date: 03/09/2021
Date Signed: 03/09/2021 01:43:39 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/07/2020 and conducted by Evaluator Marisol Cuadra
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20201207072042
FACILITY NAME:MIRABEL LODGEFACILITY NUMBER:
496800941
ADMINISTRATOR:SERKISSIAN, ALAIN `FACILITY TYPE:
740
ADDRESS:6950 MIRABEL ROADTELEPHONE:
(707) 887-1754
CITY:FORESTVILLESTATE: CAZIP CODE:
95436
CAPACITY:34CENSUS: 30DATE:
03/09/2021
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Alain Serkissian (Licensee)TIME COMPLETED:
01:30 PM
ALLEGATION(S):
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-Staff did not seek resident timely medical.
-Staff did not adequately supervise resident who is a fall risk.
-Resident died as a result of a serious fall at the facility.
-Staff failed to assess resident change of condition after fall.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Marisol Cuadra conducted a complaint investigation regarding the above allegations. Tele-visit with Licensee, Alain Serkissian and Administrator, Josh Horn was conducted due to COVID-19 precautions on March 9, 2021 and on this date for the purpose of closing the complaint.

Regarding allegation of Staff did not seek resident timely medical. LPA reviewed records and conducted confidential interviews. Based on records review of self-incident report dated 10/6/20, R1 was sitting in a recliner with their feet up and slid to the end of the chair, fell and hit their head at 3:15pm on 10/2/20. Emergency Medical Services records (Incident #: FRV20000633) obtained on 2/24/21 indicated that on 10/2/20 at 16:08:13 a phone call was received from facility. LPA conducted confidential interviews on 1/28/21 and 2/8/21 it was revealed that R1 was lifted and transferred to R1’s bed after S1 conducted assessment which determined R1 hit their head, ice pack was provided then S1 contacted R1’s responsible party after R1 was transferred to bed and was told to not transport R1 to ER. LPA attempted to contact responsible party on 1/28/2021 at 1:40pm, 2/8/2021 at 10:44am and 3/3/21 at 2:09pm and was not able to confirm information. Continues on LIC9099C...
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Bethany MoellersTELEPHONE: (707) 588-5040
LICENSING EVALUATOR NAME: Marisol CuadraTELEPHONE: (707) 588-5078
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 21-AS-20201207072042
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
FACILITY NAME: MIRABEL LODGE
FACILITY NUMBER: 496800941
VISIT DATE: 03/09/2021
NARRATIVE
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Continued from LIC9099...
LPA conducted interview with Licensee on 2/8/21 and was informed that “he happened to walk in the facility” and determine to call 911 to transport R1 to Hospital. Facility failed after R1 fell and hit head to seek timely medical. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. Health and Safety Code is being cited on the attached LIC 9099D. Appeal Rights Given. Failure to seek medical care resulted in violation causing injury to person in care $500 immediate civil penalty issued. The Department will be reviewing to determine if additional civil penalties are wanted.

Regarding the allegation of Staff did not adequately supervise resident who is a fall risk. LPA reviewed records, made observations and conducted interviews. Based on records review, resident’s (R1) Physician Report (LIC602) dated 1/28/20, R1 had a diagnose of dementia. Special Incident Report dated 10/6/20 submitted by Administrator indicates that “staff would have resident sit in an area where resident could be visually monitored” which it was also determined in R1’s Needs and Services Plan dated 3/9/2020, R1 was a fall risk person that required to be seated in areas where they can be easily observed by staff. Based on confidential interviews conducted on 1/28/21 and 2/8/21 with staff, R1 had an un-witnessed fall (by facility staff) while staff were changing shifts in the main office. Reporting party provided information that non facility staff had to bang on main office window in order to get staff attention to assist R1 after the fall. Therefore, Facility failed to ensure that R1 was adequately supervised by staff. The preponderance of evidence standard has been met; therefore, the above allegation of Staff did not adequately supervise resident who is a fall risk is found to be SUBSTANTIATED. Health and Safety Code is being cited on the attached LIC 9099D. Appeal Rights Given.

Regarding allegation of resident died as a result of a serious fall at the facility. LPA reviewed records and conducted interviews. R1 had an unwitnessed fall (by staff) on 10/2/2020, R1 was a known fall risk person by needs and services plan dated 3/9/2020. Facility failed to seek timely medical & provide adequate supervision in. Per Special Incident Report submitted to CCL, R1 was sent out on 10/2/20 to the Hospital and returned to facility on 10/6/20, medical records determined injury brain bleed from the fall. R1 passed away on facility on this date. Based on records review obtained for R1, death certificate issued on 10/26/20 revealed that immediate cause of death is Intracranial hemorrhage, R1 injuries resulted in death. Although death certificate indicates that R1 had dementia and seizures. The preponderance of evidence standard has been met; therefore, the above allegation of Resident died as a result of a serious fall at the facility is found to be SUBSTANTIATED. Health and Safety Code is being cited on the attached LIC 9099D. Appeal Rights Given.


Continues on LIC9099C...
SUPERVISOR'S NAME: Bethany MoellersTELEPHONE: (707) 588-5040
LICENSING EVALUATOR NAME: Marisol CuadraTELEPHONE: (707) 588-5078
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 21-AS-20201207072042
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
FACILITY NAME: MIRABEL LODGE
FACILITY NUMBER: 496800941
VISIT DATE: 03/09/2021
NARRATIVE
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Continues from LIC9099C...

Regarding allegation of Staff failed to assess resident change of condition after fall. Reporting party alleges that four staff came over to assess R1 while they were unresponsive. One of the staff brought R1’s wheelchair, Other staff hold R1 by their right arm and pulled it in an upward direction trying to pull by their arm while R1 was unconscious. Other staff stopped staff and they together lifted R1 into the chair, took R1 to their room and laid R1 in their bed. Staff (S1) propped an ice pack on R1’s head and left there unattended. Licensee arrived later and inquired about the decision of not taking R1 for medical care, he asked S1 if they had checked range of motion and staff could not answer why not then Licensee determined to call 911. LPA review records provided by facility and conducted interviews with (S1) on 1/28/21 indicated that S1 called Administrator who was not present at the time of incident then conducted range of motion, assessed R1 and applied cold ice to their bump. Per incident report submitted to CCL indicates that S1 checked on R1 for injuries, saw that R1 hit their head, took R1 to laid down, put some ice on R1’s head, called responsible party after monitoring R1 but it was Licensee who determined to call 911 to transfer R1 to the Hospital approximately 53 minutes after the fall. Facility staff failed to observed change of condition. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. Health and Safety Code is being cited on the attached LIC 9099D. Appeal Rights Given.

SUPERVISOR'S NAME: Bethany MoellersTELEPHONE: (707) 588-5040
LICENSING EVALUATOR NAME: Marisol CuadraTELEPHONE: (707) 588-5078
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/07/2020 and conducted by Evaluator Marisol Cuadra
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20201207072042

FACILITY NAME:MIRABEL LODGEFACILITY NUMBER:
496800941
ADMINISTRATOR:SERKISSIAN, ALAIN `FACILITY TYPE:
740
ADDRESS:6950 MIRABEL ROADTELEPHONE:
(707) 887-1754
CITY:FORESTVILLESTATE: CAZIP CODE:
95436
CAPACITY:34CENSUS: 30DATE:
03/09/2021
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Alain Serkissian (Licensee)TIME COMPLETED:
01:30 PM
ALLEGATION(S):
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-Staff restrained resident in a chair.
-Facility did not have a designated staff member acting as lead is absence of Administrator.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Marisol Cuadra conducted a complaint investigation regarding the above allegations. Tele-visit with Licensee, Alain Serkissian and Administrator, Josh Horn was conducted due to COVID-19 precautions on March 9, 2021 and on this date for the purpose of closing the complaint.

Regarding allegation of Staff restrained resident in a chair. LPA reviewed records, made observations and conducted interviews. Reporting party alleged that R1 was physically restrained in a recliner chair which was propped up by a piano bench so R1 could not get out. According to reporting party, no residents or staff were present at the time of the fall. Facility submitted an incident report dated 10/6/20 indicating that on 10/2/20 at 3:15pm R1 was sitting in a recliner with their feet up, slid to the end of the chair and fell. On 2/23/21 LPA and Administrator conducted a virtual tele-visit via facetime and toured the common area where R1 was sitting at the time of incident, LPA observed a resident sitting in the recliner with their feet down and no staff near resident, the piano was not observed near the recliner chair.
Continues on LIC9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Bethany MoellersTELEPHONE: (707) 588-5040
LICENSING EVALUATOR NAME: Marisol CuadraTELEPHONE: (707) 588-5078
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 21-AS-20201207072042
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928
FACILITY NAME: MIRABEL LODGE
FACILITY NUMBER: 496800941
VISIT DATE: 03/09/2021
NARRATIVE
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Continued from LIC9099A...

taff interviews also indicated that R2 and R3 were sitting in common area at the time of incident, please note that R2 and R3 has a diagnose of dementia. However, LPA conducted confidential interviews on 2/25/21 with R2 and R3 and multiple staff interviews no information was obtained to support the allegation.

A finding that the complaint allegation staff restrained resident in a chair is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Regarding allegation of facility did not have a designated staff member acting as lead in absence of Administrator. Reporting party alleges that S1 was acting as lead but didn’t know assessed R1’s injuries after a fall properly. S1 was designated lead staff based on confidential interviews conducted with staff, Administrator, Licensee on 1/28/21 and 2/8/21. Although, S1 conducted assessment of R1 and determined injury to the head, facility failed to seek timely medical care for R1’s head, R1 was relocated to bed, ice pack applied to head, Administrator and responsible party were notified.

A finding that the complaint allegation facility did not have a designated staff member acting as lead is absence of Administrator is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
SUPERVISOR'S NAME: Bethany MoellersTELEPHONE: (707) 588-5040
LICENSING EVALUATOR NAME: Marisol CuadraTELEPHONE: (707) 588-5078
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 21-AS-20201207072042
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928

FACILITY NAME: MIRABEL LODGE
FACILITY NUMBER: 496800941
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/09/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/10/2021
Section Cited
CCR
87465(g)
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87465 (g) Incidental Medical and Dental Care The licensee shall immediately telephone 911 if an injury or other circumstance has resulted in an imminent threat to a resident’s health including...an apparent life-threatening medical crisis. This requirement has not been met as evidence by:
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Administrator/Licensee agrees to write a facility policy regarding timely medical care after resident’s fall and will train staff as to the regulation. Administrator agrees to send proof of training & written fall plan in how to ensure what staff are to do after a fall to CCL by POC due date 3/10/21. ***An immediate civil penalty of $500 issued
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Based on interviews & record review facility failed to call 911 or other medical personnel after R1 had a fall with head injury on 10/2/20 posing an immediate health and safety risk to resident in care.
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Type A
03/10/2021
Section Cited
CCR
87705(c)(4)
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87705 (c) (4) Care of Persons with Dementia. There is an adequate number of direct care staff to support each resident’s physical, social, emotional, safety and health care needs as identified in his/her current appraisal. This requirement has not been met as evidence by:
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Administrator/Licensee agrees to submit a staffing schedule and plan to ensure staffing is adequate to meet residents needs and there is not a lack of supervision, submit staff schedule and plan to CCL by POC March 10, 2021.
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Based on records review and interviews conducted, licensee did not ensure that fall risk resident was adequately supervised by staff while seating in common area which poses an immediate risk to the health and safety of residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Bethany MoellersTELEPHONE: (707) 588-5040
LICENSING EVALUATOR NAME: Marisol CuadraTELEPHONE: (707) 588-5078
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2021
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 21-AS-20201207072042
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 101 GOLF COURSE DR. STE. A-230
ROHNERT PARK, CA 94928

FACILITY NAME: MIRABEL LODGE
FACILITY NUMBER: 496800941
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/09/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/10/2021
Section Cited
HSC
1569.269(a)(5)
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1569.269 (a) (5) Enumerated rights; severability. Residents of residential care facilities for the elderly shall have all of the following rights: (5) To be accorded safe, healthful, and comfortable accommodations, furnishings & equipment. This requirement is not met as evidence by:
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Licensee/Administrator agrees to submit a plan to ensure facility is following up on resident’s needs, observation of the resident and staff training to CCL by POC due date March 10, 2021.

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Based on records review Licensee did not ensure that R1 was accorded safe, healthful and comfortable accommodations which resulted in R1’s death as a result of a serious fall at the facility which poses an immediate health and safety risk to residents in care.
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Type A
03/10/2021
Section Cited
CCR
87466
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87466 Observation of the Resident - The licensee shall ensure that residents are regularly observed for changes in physical…& that appropriate assistance is provided when such observation reveals unmet needs...This requirement has not been met as evidence by:
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Administrator/Licensee agrees to submit a written fall plan in how staff will assess resident’s injuries after a change of condition after a fall by POC due date March 10, 2021.
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Based on interviews conducted and records review. Facility did not observe change of condition in R1 after fall which poses an immediate risk to the health and safety of the residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Bethany MoellersTELEPHONE: (707) 588-5040
LICENSING EVALUATOR NAME: Marisol CuadraTELEPHONE: (707) 588-5078
LICENSING EVALUATOR SIGNATURE:

DATE: 03/09/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/09/2021
LIC9099 (FAS) - (06/04)
Page: 7 of 7