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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 496801684
Report Date: 06/13/2025
Date Signed: 06/13/2025 02:27:11 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/28/2025 and conducted by Evaluator Marisol Cuadra
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20250528141113
FACILITY NAME:AA BEST CARE HOMESFACILITY NUMBER:
496801684
ADMINISTRATOR:AQUINO, NICANORFACILITY TYPE:
740
ADDRESS:857 HEARN AVE.TELEPHONE:
(707) 546-8413
CITY:SANTA ROSASTATE: CAZIP CODE:
95407
CAPACITY:40CENSUS: 20DATE:
06/13/2025
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Charito Santos (Administrative Assistant)TIME COMPLETED:
02:42 PM
ALLEGATION(S):
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-Staff is financially abusing a client while in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Administrative Assistant Charito Santos.

The Department received an allegation of staff is financially abusing a client while in care. Per Reporting Party, resident (R1) has mental issues including an ongoing possible delusion that they owe money to various unknown individuals that may or may not exist, but there is a staff member (S1) who R1 trusts, appears to have convinced them that they know one of the individuals that R1 believes they owe money, so R1 has been giving this individual $150 per month for the past several months to “repay” the possibly non-existent individual, where is unclear what S1 is doing with the money, but R1 believes they “should have paid everything back by now.” Based on confidential interviews conducted with staff (S1) and resident (R1) in care, S1 takes R1 out, makes purchases and R1 reimburses them when R1 receives their check.

Continue on LIC9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Marisol Cuadra
LICENSING EVALUATOR SIGNATURE:

DATE: 06/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20250528141113
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: AA BEST CARE HOMES
FACILITY NUMBER: 496801684
VISIT DATE: 06/13/2025
NARRATIVE
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Continue on LIC9099...

During LPA’s visit conducted on 5/29/25, LPA was provided with copies of purchases and observed purchased items in R1’s bedroom appears to support purchases. Although, Licensee was unaware of this interaction, they have instructed S1 to stop taking R1 out to make purchases or borrowing money to them. Based on records review, police records #SR250006191 supports LPA’s findings by R1 confirmed that S1 is not doing anything wrong and do not force them to pay and they are only giving in small increments for items like cookies without any further concerns. A finding that the complaint allegation of staff is financially abusing a client while in care is unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Marisol Cuadra
LICENSING EVALUATOR SIGNATURE:

DATE: 06/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2