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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 496801684
Report Date: 10/24/2025
Date Signed: 10/24/2025 02:25:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2025 and conducted by Evaluator Marisol Cuadra
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20251021130214
FACILITY NAME:AA BEST CARE HOMESFACILITY NUMBER:
496801684
ADMINISTRATOR:AQUINO, NICANORFACILITY TYPE:
740
ADDRESS:857 HEARN AVE.TELEPHONE:
(707) 546-8413
CITY:SANTA ROSASTATE: CAZIP CODE:
95407
CAPACITY:40CENSUS: 23DATE:
10/24/2025
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Charito Santos (Administrative Assistant)TIME COMPLETED:
02:43 PM
ALLEGATION(S):
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-Facility has not provided due refund as required.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and delivered findings regarding the allegation listed above and met with Nick Aquino, Licensee and Charito Santos, Administrative Assistant.

There is an allegation regarding the facility has not provided due refund as required. Per Reporting Party, resident (R1) moved out on June 9, 2025, but R1 never received due refund. On 10/24/25 LPA conducted a 10-day visit to the facility confirming through records review of a letter provided by the Licensee dated 10/14/25 from R1's representative payee services indicating that they have reconciled R1's account and discovered an overpayment made to the facility in the amount of $1420.07 as follow: check #2030925 - $1420.07 issued 6/3/25 for Jun25 Bd & care fees was cashed on 06/13/25, then check #2032473 $378.69 issued 6/3/25 for partial Jun25 Bd & Care fees was cashed on 6/30/25 along with copies of deposited checks by the facility.
Continue on LIC9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Marisol Cuadra
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20251021130214
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: AA BEST CARE HOMES
FACILITY NUMBER: 496801684
VISIT DATE: 10/24/2025
NARRATIVE
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Continue from LIC9099...

The payee services have voided their original check issued for a full month of board and care fees, and re-issued a new check for R1's nine day stay prior to been relocated to a different facility. The letter was requesting if the facility could issue a refund of $1420.07 and made payable to R1 with a PO Box mailing address located in Ukiah. According to Licensee, they were not aware where R1 was residing until they received a call from R1's case worker and letter from R1's representative of their payee services inquiring for the refund, and providing an address to mail the refund, so the facility on 10/22/25 mailed R1 the requested refund check #9412 in the amount of $1420.07 to the mailing address provided with a memo stating refund and issued to R1. Although it is unclear if Licensee had knowledge or not of R1's relocation address, LPA was provided with copies of pertinent documents that indicates that the facility have mailed the refund to R1 two days prior to LPA's visit. A finding that the complaint allegation of facility has not provided due refund as required is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Marisol Cuadra
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2