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32 | Continued from LIC9099...
Another allegation of staff member yelled at resident in care. Per reporting party, on 1/10/2024 at around 3:45 pm a staff member (S1) came into R1’s room while resident was on a private call with somebody, S1 stated that they were coming in to mop R1’s floor, R1 told S1 no do not to come in because they were on a private phone call and S1 came in anyway, both got into an argument and S1 was yelling at R1. The reporting party added that they did not report this incident to any staff/management, but a lot of other residents heard the verbal altercation. Based on records review of the facility daily care notes on 1/10/24 S1 notified facility management that R1 grab their mop, screamed, cursed at S1, throw mop away while S1 was cleaning R1’s room. Also, it was confirmed on daily progress notes about the police officers that came out to the facility on 1/11/24 and the unfounded case disposition regarding this allegation. Based on interviews conducted by LPA on 2/8/24 with staff (S1, S2 S3 & S4) and residents (R1, R2, R3, R4) in care, there was conflicting information obtained from involved parties that confirmed that there was an incident with involved parties. However, there was no supporting evidence that S1 yelled at resident in care. A finding that the complaint allegation staff member yelled resident in care is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
The last allegation received facility is in disrepair. Per reporting party, the facility has a window in bedroom located in the back of wing "A" that it has been taped due to a crack on it. Based on LPA’s records review, this allegation had been previously investigated and determined unsubstantiated under complaint# 21-AS-20231221092901. Based on records review of the facility daily care notes there is no indicative that any window in the facility is in the process or needed to be repaired. During the investigation, LPA/staff toured the facility inside and outside, the tour of the physical plant on 1/18/24, 2/8/24 and 2/27/24, where the facility windows appear to be clean, safe and in good repair. Based on LPA’s confidential interviews conducted with other residents (R2, R3 and R4) no concerns were raised regarding accommodations, buildings and grounds provided by the facility. LPA has determined and confirmed that although the facility including bedrooms and bathrooms were clean and in a sanitary condition on recent LPA inspections conducted on 1/18/24, 2/8/24 and 2/27/24, LPA is unable to determine if an area of the facility was in disrepair at a prior date. A finding that the complaint allegation facility is in disrepair is unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
No deficiencies cited during today's inspection. Exit interview conducted with Administrative Assistant and a copy of this report was given.
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