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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 496801684
Report Date: 07/28/2026
Date Signed: 07/28/2026 12:14:35 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2026 and conducted by Evaluator Marisol Cuadra
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20260723130537
FACILITY NAME:AA BEST CARE HOMESFACILITY NUMBER:
496801684
ADMINISTRATOR:AQUINO, NICANORFACILITY TYPE:
740
ADDRESS:857 HEARN AVE.TELEPHONE:
(707) 546-8413
CITY:SANTA ROSASTATE: CAZIP CODE:
95407
CAPACITY:40CENSUS: 30DATE:
07/28/2026
UNANNOUNCEDTIME BEGAN:
08:44 AM
MET WITH:Charito Santos (Administrative Assistant)TIME COMPLETED:
12:29 PM
ALLEGATION(S):
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-Staff unlawfully evicted a resident in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cuadra conducted an unannounced visit and met with Administrative Assistant Charito Santos and administrator, Nick Aquino. LPA came to the facility to investigate and deliver findings of complaint allegation listed above.

The Department received an allegation of staff unlawfully evicting a resident in care. Per complainant and co-complainant, on 7/22/26 resident (R1) was kicked out due to an incident that occurred on 7/17/26 without a lawful eviction notice issued after R1 was admitted to the hospital due to emergency medical needs, but the facility was refusing to accept R1 back following their emergency department evaluation alleging that R1 is not allowed back at the facility and they would turn R1 away if somebody attempted to drop them off at the facility. During the course of the investigation, LPA reviewed records, made observations and conducted interviews with staff. On 7/22/26, LPA Cuadra received a call from administrative assistant, inquiring about the possibility of obtaining approval for a 3-day eviction for R1 after an incident that occurred on 7/17/26 when R1 struck a staff (S1). Continued on LIC9099C...
Substantiated
Estimated Days of Completion: 90 days
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Marisol Cuadra
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2026 and conducted by Evaluator Marisol Cuadra
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20260723130537

FACILITY NAME:AA BEST CARE HOMESFACILITY NUMBER:
496801684
ADMINISTRATOR:AQUINO, NICANORFACILITY TYPE:
740
ADDRESS:857 HEARN AVE.TELEPHONE:
(707) 546-8413
CITY:SANTA ROSASTATE:CAZIP CODE:
95407
CAPACITY:40CENSUS: 30DATE:
07/28/2026
UNANNOUNCEDTIME BEGAN:
08:44 AM
MET WITH:Charito Santos (Administrative Assistant)TIME COMPLETED:
12:29 PM
ALLEGATION(S):
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-Staff are not properly reporting incidents involving a resident.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Cuadra conducted an unannounced visit and met with Administrative Assistant Charito Santos. LPA came to the facility to investigate and deliver findings of allegation listed above. Regarding the allegation of staff are not properly reporting incidents involving a resident. According to reporting parties, the facility failed to submit the required SOC 341 reporting to pertinent agencies timely after incident that occurred involving R1 resulting in their arrest. Based on records review, on 7/22/26, LPA received a call from facility staff, Charito Santos, inquiring about the possibility of obtaining approval for a 3-day eviction for R1 after an incident that occurred on 7/17/26 when R1 struck a staff (S1). On 7/23/26, the facility submitted incident report to the Department following up with SOC 341 report with detailed information about incident that occurred on 7/17/26 when law enforcement (case # SR260007540.0) was contacted resulting in R1’s arrest. Based on records review, the facility submitted a written report to the licensing agency and to the person responsible for the resident within seven days of the occurrence. A finding that the complaint allegation staff are not properly reporting incidents involving a resident is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Marisol Cuadra
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 21-AS-20260723130537
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: AA BEST CARE HOMES
FACILITY NUMBER: 496801684
VISIT DATE: 07/28/2026
NARRATIVE
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Continued from LIC9099...

According to administrative assistant, R1 called the police case # SR 260007540.0 who came and arrested them due to R1 being intoxicated. LPA explained to administrative assistant that the facility could issue a 30 day eviction instead of a 3 day eviction due to R1 was not present at the facility at this time, so they don't represent an immediate risk to the health and safety of staff and residents in care. On 7/27/26, LPA received and returned unlawful 30 day eviction notice issued to R1 due to the letter missing the unlawful detainer statement which is required per regulation. During today’s visit at the facility to conduct 10 day to open the complaint, LPA was provided with updated 30 day eviction notice including the unlawful detainer statement dated 7/27/26. Also, LPA learned through interviews with administrative assistant that the facility refused to receive R1 back to the facility after R1 was discharged from the hospital due to R1 refused to return to the facility due to R1 violated rule #4 of their house rules by exhibiting behavior which is a threat to the mental health and safety of them and others, as well as rule #11 of facility house rules about not allowing residents to return to the facility intoxicated or under the influence of alcohol and/or illegal drugs. However, the facility was unable to provide supportive evidence that R1 was intoxicated when they struck S1. Per administrative assistant, R1 was relocated to another facility, and they are unable to locate R1 to serve them with updated 30 day eviction notice. Based on records review and interviews conducted with staff, the facility failed to accept R1 to return to facility after R1 was discharged from the hospital by conducting a wrongful eviction. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is cited on the attached LIC 9099D. Appeal Rights Given.

SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Marisol Cuadra
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 21-AS-20260723130537
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: AA BEST CARE HOMES
FACILITY NUMBER: 496801684
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/29/2026
Section Cited
CCR
87224(a)
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Type A – 87224 Eviction Procedures (a) The licensee may evict a resident for one or more of the reasons listed in Section 87224(a)(1) through (5)….Thirty (30) days written notice to the resident is required… This requirement was not met as evidenced by:
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The facility agrees to send a letter to CCL agreeing to comply with eviction procedure in the future and send a copy of the facility eviction procedure. Letter and facility eviction procedure to be sent to CCL by POC due date of 7/29/2026 to clear the deficiency.
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Based on LPA’s record review and interviews with facility staff, the facility failed to receive R1 back from the hospital after they were discharged, without a lawful 30-day eviction letter, which poses an immediate risk to the health and safety of the resident.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Marisol Cuadra
LICENSING EVALUATOR SIGNATURE:

DATE: 07/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4