Per incident report, the incident occurred on 7/21/22 at approximately 3:30pm facility staff (S1) heard one on one caregiver (I1) raise their voice angrily and swear at resident (R1) then heard what sounded like a slap to R1. S1 heard the incident from the hallway outside R1's room. S1 notified the medication technician/concierge who notified Administrator who notified staff (S2). S2 spoke with S1 then contacted agency caregiver employer to notify them about the alleged verbal abuse. Also, R1's responsible parties including their Physician and Long Term Ombudsman were notified. R1 was assessed by facility nurse and no apparent injury, bruising or physical signs of abuse was observed.

During today's visit LPA was provided with a copy of written statement from S1 describing the incident. LPA also learned that R1 is currently residing at the memory care unit and no concerns had been raised by their responsible parties. A copy of an internal email record from the facility Health Services Director to Administrator indicates that the police was contacted. The email dated 7/26/22 at 10:09pm indicates that the police officer Mr McCaulous was contacted via phone on 7/22/22, but there was no police report generated, the police officer did not came to the facility, police officer did talk to R1 over the phone for over 5-10 minutes and since there were no injuries noted no further action was done by the police. LPA will follow up and request police report to support the investigation. There was an internal investigation conducted by the facility, but there was no report generated as of today yet, but Administrator agreed to submit a copy to CCL by not later than 8/21/22, but based on interviews conducted by Administrator with staff, the allegation is probably not substantiated. LPA also obtained temporary agency contact information. Administrator will submit SOC341 to CCL for review.

No deficiencies cited during today's visit.