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25 | Licensing Program Analyst (LPA) Hansen was at facility conducting complaint investigation and conducted case management. LPA met with Interim Administrator Christina Cruz. The purpose of this case management is to follow up on issues found during a complaint investigation.
Facility uses a pull cord devise for residents to activate; signaling to all staff pagers to respond to room for help. The facility call bell records also known as Situational Awareness and Response Assistant (SARA) report for 6/1/2023 -7/22/2023 for resident (R1) shows seven response times for call cord pulled between 10-30 minutes, and at least 68 response times between 30-60 minutes for R1. LPA observed with Administrator, staff leaving pager at desk and other pagers being inoperable.
The following deficiencies were observed (see LIC 809D) and cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted and appeal of rights provided.
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