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13 | Licensing Program Analyst (LPA) Shannan Hansen arrived unannounced to initiate a complaint investigation and delivered findings regarding the allegation listed above and met with Business office Manager (BOM), Serina Barreda and Nurse Consultant Jennifer Rice as Administrator was not available.
During investigation LPA made observations, reviewed documents and conducted interviews.
Staff are not current on required trainings- Complaint alleges care staff’s required CPR & First Aid trainings are not current, along with dementia training, and medication training. Sample review of three (3) Medication Technician’s(Med Techs)(S1-S3) and six (6) caregivers(S4-S9) files reviewed by LPA, BOM, and Nurse Consultant on 5/23/2024 revealed all dementia training was either insufficient or was not completed, medication training was insufficient or not completed, & only one AM caregiver (S4) had current first aid. Therefore, the allegation, Staff are not current on required trainings is found to be Substantiated.
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