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25 | At approximately 9:20AM, Licensing Program Analysts (LPAs) Felias and Loera arrived unannounced to conduct a Case Management - Other visit, and met with Business Office Manager, Serina Barerra. Health and Wellness Director (HWD), Cheyenne Flores, arrived during visit at approximately 10:45AM and Executive Director (ED), Rajvir Sandhu, arrived at approximately 11AM.
During visit conducted on 11/13/2024, the Department learned that Facility has not been submitting written reports to Community Care Licensing (CCL) per regulation. LPAs requested that all incident and death reports be submitted to the Santa Rosa Regional Office immediately for the following time frame: July 2024 to present date. Per discussion with ED and HWD, LPAs discovered that all written reports were being sent to the wrong fax number. Facility was unable to provide proof of fax confirmations or copies of Licensing incident and/or death reports (LIC624 and LIC624A). LPAs obtained physical hard copies of facility's internal incident reports from July 2024 - present date (deficiency cited, LIC809D, regulation 87211(a)(1)).
LPAs observed that facility was unable to produce the following records within a reasonable time frame due to not having access: Facility's Electronic Medication Authorization Records for discharged residents, and Facility's Centrally Stored Medications/Destruction Log. LPAs were informed by the Business Office Manager that these documents were accessible only by the HWD as they did not have the keys to the Health and Wellness office or the log-in information to the records system. Upon HWD's arrival, LPAs immediately requested for records to be pulled for review (deficiency cited, LIC809D, regulation 87506(d)). LPAs observed that facility has not destroyed narcotic medication timely per their facility protocol. Facility's Medication Disposal Procedures state: "If medications are narcotics, they need to be disposed of...as soon as they are expired or discontinued..." LPAs observed that the following narcotics to not be destroyed timely: Lorazepam and Morphine. These medications had expiration dates of May 2024 and October 2024. LPAs obtained pictures (deficiency cited, LIC809D, regulation 87465(i)).
Continued on LIC809C
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