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13 | Licensing Program Analyst (LPA) Cuadra and support staff Ethel Contreras arrived unannounced for the purpose of delivering findings on this complaint and met with Serina Barreda, Business Office Manager. Complainant alleges multiple allegations that are noted above and referenced below in detail.
Facility is overcharging resident in care, Staff does not communicate with responsible party in a timely manner - Complaint alleges that resident’s responsible party made multiple attempts to contact the facility by telephone to notify them that the resident would not be returning to the facility following a hospital stay. Complainant was not able to provide proof that notification was sent in writing, After not receiving a response, the responsible party came to the facility and removed all of resident’s personal items. Two of two staff interviewed denied receiving a phone call or email prior to the move-out date. Review of Admission Agreement indicated that termination of the agreement requires a 30-Day written notice. CCL was unable to confirm that written notice was received by the facility prior to the day that personal items were removed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.
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