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13 | Licensing Program Analyst (LPA) Alviso arrived unannounced to conduct a complaint investigation, on 8/22/24 at approximately 9:15am, and met with Interim Administrator Karina Tapia, who is the facility's Health & Wellness Director (HWD). HWD does have an active administrator certificate.
LPA reviewed records on resident R1. LPA reviewed staff records. LPA conducted interviews with staff, and other related parties. LPA obtained copies from record reviews. The investigation, and staff interviews revealed that there was no information obtained to support that a staff had spoken to a resident (s) inappropriately and/or had handled the resident (s) roughly. There was no information obtained from reporting party, and related party (s) that supported a violation occurred in regards to the above allegations.
There was no information obtained in review of records, other obtained documentation, and all conducted interviews that supported a violation occurred regarding the listed allegations. Based on the Department's investigation, interviews with staff and other parties, observations, and review of records, the allegation of "staff speaks to resident(s) inappropriately, and staff handles resident(s) roughly" are unsubstantiated.
Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) are Unsubstantiated.
No deficiencies cited.
Exit interview conducted with Interim Administrator. |