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13 | Licensing Program Analyst (LPA) Alviso conducted a complaint investigation, on 9/10/24 at approximately 10:00am, and met with Interim Administrator/Health & Wellness Director, Karina Tapia,
LPA toured the facility. LPA reviewed six (6) resident records. LPA reviewed staff records, and facility records. LPA conducted interviews with six (6) staff, and other related parties regarding the allegations. LPA obtained copies of records. LPA reviewed records, obtained information, and interviewed staff, and other parties during the investigation. Investigation revealed that residents were on incontinent care services as part of their care plans. The investigation found no identified dates and times of incidents involving, residents not receiving care needs, residents being mistreated, and residents being left soiled and wet for extended periods of time. There was no information obtained regarding dates and times of staff sleeping on shift. During the investigation there was no information obtained to support a violation occurred regarding the allegations above. Based on the Department's investigation, interviews with staff and other parties, observations, and review of records, the allegation of "staff do not meet residents needs while in care, staff are mistreating the residents, staff are allowing the residents to be soiled and wet for extended periods of time, staff are sleeping on their shifts" are Unsubstantiated.
Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) are Unsubstantiated.
No deficiencies cited. |