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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 496803929
Report Date: 09/16/2024
Date Signed: 09/16/2024 05:16:42 PM


Document Has Been Signed on 09/16/2024 05:16 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405



FACILITY NAME:MAGGIE'S CARE HOMEFACILITY NUMBER:
496803929
ADMINISTRATOR:GARCIA, HEHERSON MFACILITY TYPE:
740
ADDRESS:916 RENEE COURTTELEPHONE:
(707) 293-9833
CITY:SANTA ROSASTATE: CAZIP CODE:
95401
CAPACITY:6CENSUS: 5DATE:
09/16/2024
TYPE OF VISIT:Required - 1 YearUNANNOUNCEDTIME BEGAN:
12:35 PM
MET WITH: Licensee/Administrator -Heherson Garcia.TIME COMPLETED:
05:30 PM
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Licensing Program Analyst (LPA) Alviso conducted a Required- 1 Year visit, on 9/16/24 at approximately 12:35pm, and met with Licensee/Administrator Heherson Garcia. Maggie Garcia, and Rosa Portillo, caregivers, were observed to be on duty upon LPA's arrival. There are currently five (5) residents in care.

Facility has a fire clearance approval for a total of six non-ambulatory. Hospice waiver approval for two (2) residents. Facility has a dementia plan of operation. Al exits were free and clear of obstruction. Fire extinguishers, two(2), were serviced and tagged as required. Facility had all required smoke alarms, including a carbon monoxide detector.

There was a sufficient supply of hygiene products, cleaning supplies, and paper products for use as needed. All bathrooms had grab bars, and all showers had non-slip mat/flooring for use as needed. Facility has a sufficient supply of personal protective equipment (PPE). LPA observed sufficient supply of food, perishable and non-perishable. Facility had sufficient furnishings for residents in care.

Facility has sufficient lighting in all resident rooms, bathrooms, hallways, and common areas. Toxins/cleaners were locked up making them inaccessible to residents in care. Facility had linens for residents use. The backyard has outside patio furnishings for resident use, including areas providing shade for residents as needed.

LPA reviewed five (5) resident files; LPA reviewed three (3) staff files. LPA reviewed staff training. All staff had current First Aid and CPR Certification.

Continued on LIC809C....
SUPERVISOR'S NAME: Bethany MoellersTELEPHONE: (707) 588-5040
LICENSING EVALUATOR NAME: Dina AlvisoTELEPHONE: (707) 588-5082
LICENSING EVALUATOR SIGNATURE:
DATE: 09/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 09/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: MAGGIE'S CARE HOME
FACILITY NUMBER: 496803929
VISIT DATE: 09/16/2024
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LPA is requesting the following documents be updated and submitted by 10/16/24:
LIC308 - Designation of Administrator Responsibility
LIC500 - Personnel Report
LIC610E-Emergency Disaster Plan (ensure to review and update as needed/required)
Infection Control Plan- (ensure to review and update as needed/required)
Copy of LIC400 Handling of Client Cash Resources (must complete form, include copy of surety bond if handling cash)
Copy of Current Liability Insurance
Resident Roster
Copy of current Administrator Certificate

The following deficiencies were observed during the inspection:

LPA observed resident medications stored in open area on two refrigerator shelves, allowing the medications to be accessible to others/residents; Licensee/Administrator Heherson Garcia stated they were injectable medications/medications of a resident (resident (R1) LPA observed the kitchen cabinet where all other resident medications were being stored was observed to have a lock hanging off it but not secured closed/locked, allowing all medications to be accessible to all others/residents. This deficiency will be cited, 87465(h)(2) Incidental Medical and Dental Care- Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication, see LIC809D. LPA obtained photos.

LPA observed that washcloths were hanging on the bathroom towel bars for resident use in two resident bathrooms that are shared; LPA observed two showering scrubbers in the shower caddy, both were well worn, and used for residents. LPA discussed having sufficient supply of washcloths/linens that can be used and put to wash to ensure sanitary conditions for residents and their hygiene care at all times. LPA observed that the bathrooms didn’t have paper towels for resident use to help ensure sanitary hygiene care for all residents. Administrator put paper towels in the bathrooms. This deficiency will be cited, 87307(a)(3)(C) Personal Accommodations and Services- The use of common wash cloths and towels shall be prohibited, see LIC809D. LPA obtained photos.

Continued on LIC809C....
SUPERVISOR'S NAME: Bethany MoellersTELEPHONE: (707) 588-5040
LICENSING EVALUATOR NAME: Dina AlvisoTELEPHONE: (707) 588-5082
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2024
LIC809 (FAS) - (06/04)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: MAGGIE'S CARE HOME
FACILITY NUMBER: 496803929
VISIT DATE: 09/16/2024
NARRATIVE
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LPA observed that a residents room had a pad that had been used as it had dried urine stains visible on it. This deficiency will be cited, Managed Incontinence 87625(a)(1)(D) The licensee shall be permitted to accept or retain a resident who has a manageable bowel and/or bladder incontinence condition under the following circumstances: The condition can be managed with any of the following: The use of incontinent care products, see LIC809D. LPA obtained photos.

Per file review, one out of three staff files lacked required training per health & safety code.
Licensee /Administrator could not provide the LPA proof of S3's required training. This deficiency will be cited- 1HSC 569.625(b)(1) (1) This training shall consist of 40 hours of training. A staff member shall complete 20 hours, including six hours specific to dementia care, as required by subdivision (a) of Section 1569.626 and four hours specific to postural supports, restricted health conditions, and hospice care, as required by subdivision (a) of Section 1569.696, before working independently with residents. The remaining 20 hours shall include six hours specific to dementia care and shall be completed within the first four weeks of employment, see LIC809D.

Deficiencies cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties.

Appeal rights given to the Administrator.
Exit interview conducted with Licensee/Administrator Heherson Garcia
SUPERVISOR'S NAME: Bethany MoellersTELEPHONE: (707) 588-5040
LICENSING EVALUATOR NAME: Dina AlvisoTELEPHONE: (707) 588-5082
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2024
LIC809 (FAS) - (06/04)
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Document Has Been Signed on 09/16/2024 05:16 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405


FACILITY NAME: MAGGIE'S CARE HOME

FACILITY NUMBER: 496803929

DEFICIENCY INFORMATION FOR THIS PAGE:

VISIT DATE: 09/16/2024

DEFICIENCIES & PLANS OF CORRECTION (POCs)
Type A
Section Cited
CCR
87465(h)(2)
87465(h)(2) Incidental Medical and Dental Care-The following requirements shall apply to medications which are centrally stored: Centrally stored medicines shall be kept in a safe and locked place that is not accessible to persons other than employees responsible for the supervision of the centrally stored medication.

This requirement is not met as evidenced by:
Deficient Practice Statement
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LPA observed resident medications stored in open area on two refrigerator shelves, allowing the medications to be accessible to others/residents; Licensee/Administrator Heherson Garcia stated they were injectable medications/medications of a resident (resident (R1) LPA observed the kitchen cabinet where all other resident medications were being stored was observed to have a lock hanging off it but not secured closed/locked, allowing all medications to be accessible to all others/residents, the licensee did not comply with the section cited above, which poses an immediate health, safety or personal rights risk to persons in care.
POC Due Date: 09/17/2024
Plan of Correction
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POC CLEARED BY THE FOLLOWING: Licensee/Administrator went and bought a locking medication box, and put all the refrigerated medications into it, locking it up. Licensee/Administrator locked the medication cabinet, after the LPA requested them to do it during the inspection. Licensee to ensure all medications are centrally stored,locked and inaccessible at all times as required by regulation.
Section Cited
Deficient Practice Statement
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POC Due Date:
Plan of Correction
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Bethany MoellersTELEPHONE: (707) 588-5040
LICENSING EVALUATOR NAME: Dina AlvisoTELEPHONE: (707) 588-5082
LICENSING EVALUATOR SIGNATURE:
DATE: 09/16/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 09/16/2024
LIC809 (FAS) - (06/04)
Page: 4 of 6


Document Has Been Signed on 09/16/2024 05:16 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405


FACILITY NAME: MAGGIE'S CARE HOME

FACILITY NUMBER: 496803929

DEFICIENCY INFORMATION FOR THIS PAGE:

VISIT DATE: 09/16/2024

DEFICIENCIES & PLANS OF CORRECTION (POCs)
Type B
Section Cited
CCR
87625(a)(1)(D)
Managed Incontinence 87625(a)(1)(D) The licensee shall be permitted to accept or retain a resident who has a manageable bowel and/or bladder incontinence condition under the following circumstances: The condition can be managed with any of the following: The use of incontinent care products.

This requirement is not met as evidenced by:
Deficient Practice Statement
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LPA observed that a residents room had a pad that had been used, it had dried urine stains visible on it. and it was folded up and in the the bathroom cubby,the licensee did not comply with the section cited above which poses/posed a potential health, safety or personal rights risk to persons in care.
POC Due Date: 09/20/2024
Plan of Correction
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Licensee/Administrator to ensure all residents that are incontinent are kept clean and dry, and that incontinent care products, including pads used, are clean and sanitary at all times for the residents use. All used and soiled pads are to be discarded and not used again. Administrator discarded the soiled pad. Ensure the facility is free from urine and feces orders; Ensure the facility is using sanitary incontinent products. Submit plan of ensuring compliance with this regulation. POC due 9/20/24.
Type B
Section Cited
CCR
87307(a)(3)(C)
87307(a)(3)(C) Personal Accommodations and Services -The following provisions shall apply, The use of common wash cloths and towels shall be prohibited.

This requirement is not met as evidenced by:
Deficient Practice Statement
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LPA observed that washcloths were hanging on the bathroom towel bars for resident use in two resident bathrooms that are shared; LPA observed two showering scrubbers in the shower caddy, both were well worn, for resident use. LPA discussed having sufficient supply of washcloths/linens that can be used and put to wash to ensure sanitary conditions for residents and their hygiene care at all times. LPA observed that the bathrooms didn’t have paper towels for resident use to help ensure sanitary hygiene care for all residents. Administrator put paper towels in the bathrooms, the licensee did not comply with the section cited above, which poses/posed a potential health, safety or personal rights risk to persons in care.
POC Due Date: 09/20/2024
Plan of Correction
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Licensee/Administrator to ensure paper towels are made available in the bathrooms so hand twoels and/or wash cloths are not used to dry hands as this is not sanitary. Ensure that wash cloths/towels/hand towels are used for residents as needed, and all residents individual towels are all washed and kept clean and sanitary. Submit how the facility will remain in compliance with this regulation and ensure residents have bathing/hygiene linens that are clean and sanitary, including when washing and drying their hands. POC due 9/20/24.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Bethany MoellersTELEPHONE: (707) 588-5040
LICENSING EVALUATOR NAME: Dina AlvisoTELEPHONE: (707) 588-5082
LICENSING EVALUATOR SIGNATURE:
DATE: 09/16/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 09/16/2024
LIC809 (FAS) - (06/04)
Page: 5 of 6


Document Has Been Signed on 09/16/2024 05:16 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405


FACILITY NAME: MAGGIE'S CARE HOME

FACILITY NUMBER: 496803929

DEFICIENCY INFORMATION FOR THIS PAGE:

VISIT DATE: 09/16/2024

DEFICIENCIES & PLANS OF CORRECTION (POCs)
Type B
Section Cited
HSC
1569.625(b)(1)(1)
HSC 1569.625(b)(1) The department shall adopt regulations to require staff members of residential care facilities for the elderly who assist residents with personal activities of daily living to receive appropriate training. This training shall consist of 40 hours of training. A staff member shall complete 20 hours, including six hours specific to dementia care, as required by subdivision (a) of Section 1569.626 and four hours specific to postural supports, restricted health conditions, and hospice care, as required by subdivision (a) of Section 1569.696, before working independently with residents. The remaining 20 hours shall include six hours specific to dementia care and shall be completed within the first four weeks of employment.
This requirement is not met as evidenced by:
Deficient Practice Statement
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Based on LPA's file review staff S3 lacks proof of Health & Safety Code required training-RCFE. lacks 40 hour initial training, and proof of 20 hour annual training, the licensee did not comply with the section cited above in [count] out of [total count] [(objects) (persons)] [identifiers] which poses/posed a potential health, safety or personal rights risk to persons in care.
POC Due Date: 10/16/2024
Plan of Correction
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Licensee to ensure all staff obtain and complete required forty (40) hour training/ twenty (20) hour required training, per health and safety code. Submit proof of staff having completed all training by POC due date of 10/16/24.

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Bethany MoellersTELEPHONE: (707) 588-5040
LICENSING EVALUATOR NAME: Dina AlvisoTELEPHONE: (707) 588-5082
LICENSING EVALUATOR SIGNATURE:
DATE: 09/16/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 09/16/2024
LIC809 (FAS) - (06/04)
Page: 6 of 6