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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 496804202
Report Date: 11/05/2025
Date Signed: 11/05/2025 05:49:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/20/2025 and conducted by Evaluator Dina Alviso
PUBLIC
COMPLAINT CONTROL NUMBER: 21-AS-20250820092229
FACILITY NAME:ULINZI HOMEFACILITY NUMBER:
496804202
ADMINISTRATOR:KIHARA, EDDAHFACILITY TYPE:
735
ADDRESS:937 EMILY AVE.TELEPHONE:
(707) 293-8557
CITY:ROHNERT PARKSTATE: CAZIP CODE:
94928
CAPACITY:4CENSUS: 3DATE:
11/05/2025
UNANNOUNCEDTIME BEGAN:
02:35 PM
MET WITH:Eddah Kiharra-AdministratorTIME COMPLETED:
06:05 PM
ALLEGATION(S):
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Staff denied food to resident
Staff does not treat resident with dignity or respect
Staff confiscated resident's personal belongings
Staff threatens resident
Staff isolates resident
Staff does not ensure a safe environment to resident.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alviso conducted a complaint inspection, on 11/5/25 at approximately 2:35pm, and met with Administrator Eddah Kiharra. LPA observed a caregiver, Joyce, was also on-site with the clients in care.

Reporting party alleges that facility staff "staff denied food to resident, staff does not treat resident with dignity or respect, staff confiscated resident's personal belongings, staff threatens resident, staff isolates resident, and staff does not ensure a safe environment to resident." LPA reviewed records, conducted interviews with staff, and other parties.

The investigation revealed an observed sufficient supply of food during inspections, and observed meals being served to clients in care.. LPA reviewed an incident that occurred between two clients of the facility, and obtained more information from staff and other parties.

Continued on LIC9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Dina Alviso
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 21-AS-20250820092229
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: ULINZI HOME
FACILITY NUMBER: 496804202
VISIT DATE: 11/05/2025
NARRATIVE
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Per interviews with other parties, and with staff, there are no personnel belonging concerns in the facility. LPA obtained differing information regarding staff providing care to clients, and regarding clients' personal rights being violated.

LPA observed interactions between clients with staff, clients with their peers, and staff to client interactions during the inspections. The investigation revealed that per interviews with staff and other parties, review of records, there was no information obtained that supported that the above listed violations occurred. Their was differing information obtained regarding allegations reported.

Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegations reported are Unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

No deficiencies cited.
Exit interview was conducted with the Administrator Eddah Kiharra.
SUPERVISORS NAME: Bethany Moellers
LICENSING EVALUATOR NAME: Dina Alviso
LICENSING EVALUATOR SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2