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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 496804279
Report Date: 07/02/2026
Date Signed: 07/02/2026 11:28:25 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/03/2026 and conducted by Evaluator Christi Coppo
COMPLAINT CONTROL NUMBER: 21-AS-20260603093046
FACILITY NAME:ELSA CARE HOMEFACILITY NUMBER:
496804279
ADMINISTRATOR:WAINAINA, KENNEDYFACILITY TYPE:
740
ADDRESS:10 CREEKVIEW COURTTELEPHONE:
(707) 539-5625
CITY:SANTA ROSASTATE: CAZIP CODE:
95409
CAPACITY:6CENSUS: 6DATE:
07/02/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Kennedy Wainaina, AdministratorTIME COMPLETED:
11:42 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Christi Coppo arrived at this facility unannounced, to deliver findings on the above allegations. LPA met with Administrator Kennedy Wainaina

Complaint alleges personal rights violation. Complainant states that staff (S1) yell at and intimidate R1, that R1 is afraid of S1, and that staff have threatened R1 with eviction. During investigation, LPA received conflicting accounts of staff yelling at R1. LPA conducted interview with R1. R1 indicated to LPA that staff have not threatened them with eviction. R1 advised LPA they are not afraid of S1. During investigation, LPA interviewed facility licensee and Administrator, both of whom denied issuing R1 a notice of eviction. During investigation, LPA also interviewed staff. Four (4) out of four (4) staff report that R1 has not been threatened with eviction and that S1 does not yell at R1. So, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Victoria Bertozzi
LICENSING EVALUATOR NAME: Christi Coppo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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