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25 | On March 26, 2026, Licensing Program Analysts (LPAs) Anna Porter and Aurelio Mendoza conducted an unannounced Case Management – Incident inspection. LPAs met with Center Supervisor Pardeep Kaur, toured the facility, and took a census. The inspection was conducted to follow up on a self-reported Unusual Incident involving a concern reported by a parent during the wellness check on January 28, 2026.
LPAs reviewed records and interviewed staff. Staff reported that the parent observed an unexplained mark on the child’s arm during the evening routine on January 27, 2026, and requested an internal observation report the next day. Staff interviews were consistent: no injuries, rough play, or concerning interactions were observed on January 27, 2026, and no behaviors occurred that would have indicated the child was hurt while in care. Staff stated they would have completed an internal incident report had any concern been noted.
Staff also reported that during wellness checks on the morning of January 27, 2026, the child appeared well. An internal observation report was completed in response to the parent’s inquiry. Interviews showed that staff use consistent supervision practices, including scanning, zoning, and active monitoring to prevent unsafe interactions.
LPAs reviewed the submitted Unusual Incident Report (LIC 624) and the internal observation report. Records and interviews showed that staff responded promptly, worked together to address the parent’s concerns, communicated transparently, and followed reporting requirements. Staff also stated that leadership provided support throughout the process to ensure appropriate handling and documentation of the matter.
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