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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 500309662
Report Date: 10/10/2023
Date Signed: 10/10/2023 02:12:16 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/27/2023 and conducted by Evaluator Anita Tristan
COMPLAINT CONTROL NUMBER: 04-CC-20230727102215
FACILITY NAME:CHILDTIME CHILDREN'S CENTERFACILITY NUMBER:
500309662
ADMINISTRATOR:THOMAS, CAROLFACILITY TYPE:
830
ADDRESS:3912 HONEY CREEKTELEPHONE:
(209) 545-1664
CITY:MODESTOSTATE: CAZIP CODE:
95356
CAPACITY:35CENSUS: DATE:
10/10/2023
UNANNOUNCEDTIME BEGAN:
02:45 PM
MET WITH:Carol ThomasTIME COMPLETED:
03:35 PM
ALLEGATION(S):
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Staff handled children in a rough manner.
INVESTIGATION FINDINGS:
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On 10/10/2023, Licensing Program Analyst (LPA) Anita Tristan conducted a complaint inspection at the facility for the purpose of delivering the finding to the above listed allegation. LPA met with Director, Carol Thomas, toured the facility and took a census.

During the course of the investigation, LPA Tristan collected facility records, and conducted interviews with the reporting party, staff, and parents. Interviews reflect an infant was handled inappropriately by staff several times. On more than one occasion staff lifted an infant out of chair by pulling their arm. Per interviews this act was without malicious intent.

Based upon the information gathered through interviews the allegation indicates that staff handled an infant in a rough manner. This agency determined that the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, deficiency will be cited (see 9099-D). Exit interview conducted with the Director, Carol Thomas.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Anita Tristan
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20230727102215
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: CHILDTIME CHILDREN'S CENTER
FACILITY NUMBER: 500309662
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/10/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/24/2023
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights.
(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.

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Per Director all-staff training will be conducted on proper procedures in the infant classroom and proper handling of the children in care. The Director will submit a detailed agenda and staff attendance by POC date 10/24/2023.
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This requirement was not met as evidenced by interviews; staff pulled infant by arm from chair several times. Nursemaid’s elbow is a common condition in children younger than 4 years of age and can happen if you tug or pull on an infant’s lower arm or hand. This poses a potential risk to the Health, Safety, or Personal Rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Anita Tristan
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2023
LIC9099 (FAS) - (06/04)
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