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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 502700117
Report Date: 03/30/2023
Date Signed: 03/30/2023 02:03:36 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/27/2023 and conducted by Evaluator Maja Jensen
COMPLAINT CONTROL NUMBER: 27-AS-20230227155002
FACILITY NAME:STEPS HOMEFACILITY NUMBER:
502700117
ADMINISTRATOR:VICTOR MANUEL CARDONAFACILITY TYPE:
735
ADDRESS:560 ASHLAND AVENUETELEPHONE:
(415) 652-6720
CITY:TURLOCKSTATE: CAZIP CODE:
95382
CAPACITY:5CENSUS: DATE:
03/30/2023
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:TIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Facility used resident's P&I money.
INVESTIGATION FINDINGS:
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On 3/30/23 at approximately 1pm, Licensing Program Analysts (LPAs) Maja Jensen and Jennifer Fain arrived at 3000 Geer Rd in Turlock and met with Licensee Victor Cardona for a scheduled visit to deliver findings for this complaint investigation.

During the course of this investigation, Licensing Program Analyst Jensen conducted an interview with the conservator for Resident 1 (R1) and the Licensee. Based on the Licensee's own admission, R1's Personal and Incidental (P & I) funds were withdrawn and used for the purpose of paying for a window R1 broke while exhibiting maladaptive behavior. The P&I funds were used to reimburse the Licensee for partial replacement cost of the window. While the Licensee does have a Program Design that stipulates natural consequences will be implemented for the exhibition of maladaptive behaviors, there is no agreement that allows the Licensee to withdraw P&I funds at will. Had the client been charged for damages as opposed to money being taken from the P & I fund, the client and any conservator would have the opportunity to dispute the charges. Continued on LIC 9099C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Maja Jensen
LICENSING EVALUATOR SIGNATURE:

DATE: 03/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 27-AS-20230227155002
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833
FACILITY NAME: STEPS HOME
FACILITY NUMBER: 502700117
VISIT DATE: 03/30/2023
NARRATIVE
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Continued from LIC 9099....

A deficiency is being cited from the California Code of Regulations (CCR) Title 22, Division 6. Failure to correct deficiencies may result in the assessment of civil penalties.

An exit interview was conducted and a copy of this report and appeal rights were given.
SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Maja Jensen
LICENSING EVALUATOR SIGNATURE:

DATE: 03/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 27-AS-20230227155002
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833

FACILITY NAME: STEPS HOME
FACILITY NUMBER: 502700117
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/30/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/07/2023
Section Cited
CCR
85072(b)(7)
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Personal Rights
The licensee shall insure that each client is accorded the following personal rights....
To possess and control his/her own cash resources. This requirement was not met as evidenced by:
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Licensee agrees to immediately cease the use of P&I funds for property destruction and allow for opportunity for a client and any conservator if applicable to dispute charges levied against them. Licensee will email and attestation that this regulation has been reviewed, is understood and will be complied with to maja.jensen@dss.ca.gov.
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Based on Licensee's own admission that P&I funds were used for payment for property destruction, R1's right to control cash resources were infringed upon. This poses a potential risk to the health, safety and personal rights of residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Liza King
LICENSING EVALUATOR NAME: Maja Jensen
LICENSING EVALUATOR SIGNATURE:

DATE: 03/30/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3