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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 502700117
Report Date: 03/21/2022
Date Signed: 03/21/2022 03:48:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2021 and conducted by Evaluator Jason Lund
COMPLAINT CONTROL NUMBER: 27-AS-20211103154744
FACILITY NAME:STEPS HOMEFACILITY NUMBER:
502700117
ADMINISTRATOR:VICTOR MANUEL CARDONAFACILITY TYPE:
735
ADDRESS:560 ASHLAND AVENUETELEPHONE:
(415) 652-6720
CITY:TURLOCKSTATE: CAZIP CODE:
95382
CAPACITY:5CENSUS: 5DATE:
03/21/2022
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Administrator Victor CardonaTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff had altercation with residents.
Staff do not provide adequate supervision.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jason Lund arrived at the above facility to deliver findings for a complaint. LPA was met by Administrator V. Cardona and explained the reason for the visit.

Based on records reviewed and interviews conducted with staff, residents and witness it was discovered that on 8/5/2021 Client (C1) did go into a neighbor’s back yard through the open garage door. C1 was coming back from a walk with Staff (S1) and two other clients. C1 then walked into the middle of the street with cars approaching and S1 was able to redirect C1 back on to the sidewalk. C1 than proceeded to run into a neighbor’s garage and backyard without permission of the neighbor per Turlock Police Department (#212170271) report. According to the interviews no damage was done to the neighbor’s home and S1 was able to get C1 and the other clients home safely. The facility program design doesn’t have a staff to client ratio and interviews with Valley Mountain Regional Center staff also state that the facility doesn’t have a staff to client ratio mandated per Valley Mountain Regional Center requirements for the clients in care at the facility.
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Stephenie Doub
LICENSING EVALUATOR NAME: Jason Lund
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20211103154744
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833
FACILITY NAME: STEPS HOME
FACILITY NUMBER: 502700117
VISIT DATE: 03/21/2022
NARRATIVE
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All clients interviewed by LPA Lund denied being yelled at or mistreated by S1 or any staff at the facility. S1 never lost any supervision of the clients or C1 during the incident. C1 did go into a neighbor’s backyard without permission and S1 was able to persuade C1 out the backyard and back to the facility along with other clients in care safely. The facility turned in Valley Mountain Special Incident report to Valley Mountain and CCL

The Department (CCLD) has found the allegations. Unsubstantiated.

A finding that the complaint allegation(s) are UNSUBSTANTIATED means that although the allegation(s) may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation(s) occurred

SUPERVISORS NAME: Stephenie Doub
LICENSING EVALUATOR NAME: Jason Lund
LICENSING EVALUATOR SIGNATURE:

DATE: 03/21/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/21/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2