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25 | Licensing Program Analyst (LPA) T. White contacted the facility via telephone to commence a case management on 12/08/2020 due to COVID-19 and pre-cautionary measures. LPA identified herself and discussed the purpose of the call and the elements of the case management with Heather Payne.
The purpose of the case management telephone visit is to follow up on bed bugs found in the facility.
On 12/07/2020, LPA spoke with Administrator, Heather Payne regarding bed bugs in the facility. Administrator stated on12/03/2020 observed resident rashes and informed LPA Escobar of bed bugs on 12/04/2020 during a non-related phone call. Administrator stated there were 6 residents who were infected by bedbugs. Administrator stated EcoGuard was contacted and inspected facility on 12/04/2020. Administrator stated she is in contact with EcoGuard and is waiting for quote. LPA reminded Administrator of reporting requirements.
Due to the above noted information, the following deficiency was observed and cited from the California Code of Regulations, Title 22, and California Health and Safety Code. Exit interview was conducted with Heather Payne. 809 report; 809D report; and an appeal rights document was given to Heather Payne via email due Covid-19 precautionary measures. An electronic email read receipt confirms receiving these documents.
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