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25 | Licensing Program Analyst Avelina Martinez contacted the facility via telephone to commence a case management on 10/29/2020 due to COVID-19 and pre-cautionary measures. LPA identified herself and discussed the purpose of the call and the elements of the case management with Heather Payne.
The purpose of the case management telephone visit is to follow up on various deficiencies learned throughout a complaint investigation. The following deficiencies were discovered:
The kitchen facility is not in good repair. The facility refrigerator has black stains, food stains, and overgrown frostbite on shelves. Furthermore, the facility freezer has overgrown frostbite. The kitchen walls have black stains, and the kitchen floor is unsanitary. There are scattered food particles and dirt on the floor. Parts of the kitchen floor is missing tiles. As a result, the licensee did not ensure the facility kitchen was clean, sanitary, and in good repair.
Due to the above noted information, the following deficiencies were observed and cited from the California Code of Regulations, Title 22, and California Health and Safety Code. Exit interview was conducted with Heather Payne. 809 report; 809D report; and an appeal rights document was given to Heather Payne via email due Covid-19 precautionary measures. An electronic email read receipt confirms receiving these documents.
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